Senior Manager, Strategy & Planning (US)

Work Location:

Charlotte, North Carolina, United States of America

Hours:

40

Pay Details:

$110,760 - $166,400 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Business Management, Strategy & Support

Job Description:

The Senior Manager, Strategy & Planning leads, develops and maintains the Fraud Risk Management (FRM) & Global Security & Investigations (GSI) Business & Technology Strategy & Roadmap and related processes & programs. To execute that mandate, the role partners and proactively engages with leaders across FRM & GSI functions, Fraud Operations, Technology, other key strategic partners and control functions.

The Senior Manager, Strategy & Planning is a critical member of the FRM & GSI senior management team and plays a significant role in the successful delivery of FRM & GSI Programs.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Provides strategy, program & process management, facilitation & coordination
• Leads FRM's business and technology strategic planning processes and supports business management activities such as Resource Planning, Affiliate Transaction Reporting, Supplier and Contract Management, Premises and Business Continuity Management
• Develops FRM's Strategic & Technology Plan(s) and tracks/reports on key initiatives
• Develops the annual strategic priorities and initiatives for the Risk Assessment and Business Management teams
• Prepares and maintains the annual budget for Risk Assessment and Business Management Teams, and the FRM Project Portfolio
• Manages FRM's Continuous Improvement Program, which is focused on improving the efficiency and effectiveness of processes and resources
• Partners with COLA Shared Service groups such as Employee Experience and Business Operations to align on FRM expectations of service levels and monitors ongoing delivery against established action plans
• Works closely with the FRM & GSI executive team to evolve, manage and communicate the FRM & GSI vision and strategy, proactively monitors emerging internal and external requirements and trends with respect to Fraud Risk Management
• Sources, develops and nurtures data focused talent for the organization
• Participates in audit & regulatory reviews as required

Education & Experience:

• 4-year degree or equivalent experience
• 10+ years' professional experience in any of the following areas: management consulting, effective strategy design & financial/business planning, governance principles, business acumen, risk management practices, data analysis and reporting
• Likely a subject matter expert in fraud and risk mitigation/management strategies with experience in the financial services sector.
• Ability to point to a track record of value creation/risk/exposure mitigation against a strategic roadmap or vision. S/he will drive the development of strategic priorities, working closely with other business & technology partners to do so.
• Adept at managing positive relationships and presents well across senior stakeholder groups; s/he will similarly be a role model to staff across the FRM & GSI functions
• Ability to closely monitor tactical execution. S/he will be experienced in and excited about making a difference every day in a highly dynamic and ever-changing environment
• Confident interacting and presenting to executives & senior management to gain support and trust
• Demonstrated experience and skill in proactively engaging with a very diverse set of stakeholders to reach clear decisions in a timely manner
• Demonstrated ability to communicate using a variety of approaches to influence, drive understanding and foster collaboration
• Demonstrated ability to develop strategic business & technology plans, art