Director, Sales Operations & Analytics

Why join Freenome?

Freenome is a high-growth biotech company developing tests to detect cancer using a standard blood draw. To do this, Freenome uses a multiomics platform that combines tumor and non-tumor signals with machine learning to find cancer in its earliest, most-treatable stages. 

Cancer is relentless. This is why Freenome is building the clinical, economic, and operational evidence to drive cancer screening and save lives. Our first screening test is for colorectal cancer (CRC) and advanced adenomas, and it’s just the beginning. Founded in 2014, Freenome has ~400 employees and continues to grow to match the scope of our ambitions to provide access to better screening and earlier cancer detection.  

At Freenome, we aim to impact patients by empowering everyone to prevent, detect, and treat their disease. This, together with our high-performing culture of respect and cross-collaboration, is what motivates us to make every day count.

Become a Freenomer

Do you have what it takes to be a Freenomer? A “Freenomer” is a determined, mission-driven, results-oriented employee fueled by the opportunity to change the landscape of cancer and make a positive impact on patients’ lives. Freenomers bring their diverse experience, expertise, and personal perspective to solve problems and push to achieve what’s possible, one breakthrough at a time.

About this opportunity:

At Freenome, we are seeking a Director of Sales Operations and Analytics to join our commercial team.  In this role, you will be a pivotal player in shaping the future of our commercial operations infrastructure.  As we gear up for the launch of our first clinical product, we are seeking a leader to build and optimize our sales operations and analytics from the ground up. This is a unique chance to make a significant impact in a company that is poised to transform the cancer screening landscape.

The role reports to the Senior Director, Market Insights and Planning. This role will be a Hybrid role based in our Brisbane, California headquarters (2-3 days per week in office).

What you’ll do:

• CRM Leadership: Act as the sales business owner of our Customer Relationship Management (CRM) system, determining the essential features and tools our sales team requires to thrive as an effective sales force.
• Targeting Strategy: Develop and implement a targeting strategy to identify key physicians and accounts for our sales team to engage with, ensuring our efforts are focused and effective.
• Salesforce Size and Structure: Design the size and structure of our future field teams, including the strategic placement of representatives across the US to maximize coverage and market penetration.
• Incentive Compensation: PartnerIn collaboration with our Total Rewards team and other key stakeholders to compensative committee, create a compelling incentive compensation plan that motivates our sales team and aligns with our company's goals and values.
• Analytics and Dashboards: Establish robust sales analytics and dashboards to provide actionable insights, track performance, and drive sales strategy.
• Sales Training & Compliance: In collaboration with a future learning and development leader, sales leadership and our compliance team, ensure the sales team is trained on how to use sales operations tools and resources, such as the CRM, target lists and future sales dashboards
• Cross-Functional Collaboration: Partner with sales leadership, marketing, market access, and cross-functional teams such as business applications, compliance, and program management to align sales operations with broader company objectives.

Must haves:

• A minimum of 10 years of experience in an analytical or operational role, with at least 5 years dedicated to Sales Operations and Analytics.
• At least 2-3 years of leadership experience within Sales Operations and Analytics.
• Proven track record in the pharmaceutical, biotechnology, or diagnostics industries.
• Demonstrated ability to build and scale sales operations infrastructure effectively.
• Strong strategic thinking and analytical skills to drive data-informed decision-making.
• Excellent communication and collaboration skills to work seamlessly with various internal teams and stakeholders.
• Experience working with secondary data, such as claims data, to develop target lists. 
• Experience managing external consultants to deliver sales operations analyses. 
• A can-do attitude with the ability to drive strategic direction and roll up sleeves to deliver tactics.
• Experience working directly with commercial leadership, particularl