Sr. Director, Workforce Planning

Senior Director, Workforce Planning

Department: Operations Enablement
Location: Remote
FLSA Status: Exempt
People Leader: Yes
Travel: Up to 15%

Summary
Company Summary
Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes.

Job Summary
The Senior Director, Workforce Planning is responsible for enterprise workforce planning, operational deployment, operational capacity management, workforce deployment strategy, and service delivery coordination across Accuity's operational organizations. This leader partners closely with Operations, Clinical Operations, Client Success, Reporting & Analytics, Finance, and Executive Leadership to ensure staffing strategies, forecasting models, deployment decisions, and workforce capabilities support consistent service delivery, workforce efficiency, operational scalability, and business growth.

Operational deployment includes workforce allocation, staffing alignment, capacity balancing, service level management, delivery risk mitigation, and coordination of operational resources across business priorities. The Senior Director serves as a critical operational partner to Client Success and operational leadership, creating visibility into capacity, proactively identifying risks, and coordinating solutions that support service commitments and client outcomes.

This role is responsible for building and maturing workforce planning capabilities, implementing scalable workforce management tools and processes, improving forecasting accuracy, optimizing staffing deployment, and creating operational efficiencies across both the workforce planning function and the broader organization.

Responsibilities
Workforce Planning and Forecasting
• Lead workforce planning strategies supporting operational functions across the organization, including Medical Directors, DRG Integrity Specialists, Clinical Documentation Integrity, Coding, Revenue Cycle Operations, Denials, and Quality.
• Develop and maintain forecasting methodologies, workforce models, and capacity planning processes aligned with business demand and organizational growth.
• Establish operational forecasting processes, reporting cadences, and governance structures that improve planning accuracy and decision making.
• Partner with operational leaders to translate business forecasts into staffing strategies, workforce plans, and deployment recommendations.
• Continuously evaluate staffing assumptions, workload trends, and workforce utilization to improve operational effectiveness.

Operational Deployment and Capacity Management
• Lead operational deployment strategies that optimize workforce alignment, productivity, continuity, and service delivery performance.
• Develop workforce deployment models that support Clinical Performance Unit (CPU) alignment, continuity of operations, and operational accountability.
• Monitor and improve workforce allocation practices to achieve targeted staffing alignment within designated operational structures.
• Partner with operational leaders to balance capacity, demand, staffing availability, and business priorities.
• Identify workforce risks and proactively develop mitigation strategies to support delivery commitments and organizational objectives.

Client Success Partnership and Service Delivery Coordination
• Serve as the centralized operational partner to Client Success for service level performance, client escalations, capacity management, and delivery risk mitigation.
• Establish Workforce Planning and Operational Deployment as the primary point of coordination for operational issues impacting client commitments on service delivery.
• Facilitate timely resolution of client escalations through effective coordination across operational teams and leadership.
• Provide visibility into operational capacity, delivery risks, staffing constraints, and mitigation plans.
• Strengthen accountability, communication, and collaboration between Client Success and operational teams.

Workforce Analytics and Operational Insights
• Lead development and delivery of workforce analytics that support operational decision making and performance improvement.
• Monitor workforce performance indicators, staffing trends, utilization metrics, and operational outcomes.
• Partner with Reporting & Analytics to enhance workforce reporting capabilities and improve visibility into workforce performance.
• Translate workforce data into actionable recommendations that improve productivity, efficiency, and service delivery.
• Support executive leadership with workforce planning insights, forecasts, and scenario modeling.