Enterprise Account Engineer-Weekend

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Come partner with our customers on their multi-cloud journey and support our most sophisticated technologies! You'll find your time investigating issues and developing deep skills across the entire technology stack: TCP, HTTP, SSL, Linux administration, Docker containers, Kubernetes, REST APIs, automation, application security, and a whole lot more.

Show us your passion for solving problems, learning new technologies, and sharing knowledge with others! We want to see you perform under pressure, carefully disentangle and tackle the most complex of mysteries, and always looking for opportunities to improve the way things work.

***This opportunity is on a specific Tuesday thru Saturday shift!

What will you do?

• Provide our customers crucial guidance through their multi-cloud transformation, resolving the most sophisticated technical problems and helping them realize all the benefits of F5 Application Services across multiple cloud environments.

• As a trusted advisor you will provide both internally and externally sound analyses and solutions to challenges our customers are facing with our products

• Lead multiple technology challenges, prioritizing by customer and business needs.

• Resolve customer issues and build knowledge for use by customers, peers, and product development.

• Collaborate with others in resolving technical issues. Reproduce issues in a lab environment and solve the unsolvable!

• Optimally run case escalations to Tier 3 resources while maintaining customer communications.

Knowledge, Skills and Abilities

• Ability to focus on overall customer satisfaction and a complete customer experience.

• Ability to lead the resolution outcomes of customer’s complex technical issues, with minimal direction.

• Working with our newest products and technologies, you are curious and have a growth mind set to continuously learn about our products, sub-systems and other technologies affecting customer interactions.

• Ability to work with a small experienced global team that is passionate about the customer’s outcomes, helping each other thrive through collaboration with multiple teams and being an owner of the resolution from discovery through documentation for others to utilize.

• Strong interpersonal and communication skills, both oral and written.

• Must be able to articulate deeply complex technical topics to customers, peers, and non-technical personnel in an influential and understandable manner.

• Ability to defuse complicated technical and political situations with enterprise customers.

• Be an analytical thinker with show attention to detail.

• Ability to optimally relay technical information to customers of varying skill levels, including senior technical customer levels.

• Ability to communicate effectively with management on special projects, including project updates, etc.

How do you qualify?

• Hold a BS in Computer Sciences (or related degree) or showcase equivalent experience

• Provide at least 8 years of relevant work experience

Strong working experience with the following:

• Experienced technical knowledge of and experience fixing Linux / UNIX, including but not limited to tools like strace.

• Proficient in a *nix CLI environment.

• Scripting and/or Automation (eg. Python, Shell scripts, Ansible)

• Container platforms (eg. Docker, Kubernetes)

• Cloud platforms and infrastructure (eg. AWS/Azure/GCE, Terraform)

• Troubleshooting APIs (familiar with JSON and YAML)

• Shell environments (eg. Bash)