Outside Coordinator

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)


Who we are looking for:
The Auction Experience Specialist is responsible for ensuring vehicles and their assigned auction lanes are fully prepared for sale day while delivering a high-quality customer experience for dealers and internal teams. This role serves as a central point of coordination across customer service, sales, lane operations, and lot services to drive efficient auction readiness, accurate vehicle flow, and prompt resolution of service issues.
The Specialist proactively manages vehicle status, lane organization, and customer communication to ensure smooth auction operations and strong customer satisfaction.
What you will do:
Auction Readiness & Operations
• Own the readiness of assigned vehicles and auction lanes, ensuring all processing, inspections, repairs, documentation, and placement are completed prior to sale day
• Coordinate vehicle assignments and oversee lane flow to maintain organization, efficiency, and visibility during auctions
• Verify vehicle data including VINs, mileage, condition reports, and sale-line accuracy to ensure operational integrity
• Identify missing or delayed vehicles and proactively resolve issues with recon, lot operations, and sales teams
• Monitor auction-day operations to ensure safety, readiness standards, and smooth workflow
Customer Experience & Communication
• Act as a primary contact for dealers, providing timely updates on vehicle status, readiness, and service needs
• Resolve customer concerns quickly by coordinating solutions across departments
• Educate customers on auction services, products, and processes to improve participation and satisfaction
• Follow up to confirm service expectations are met and issues are fully resolved
Process & Accountability
• Maintain accurate documentation, reports, and system updates related to vehicle flow and service actions
• Ensure compliance with auction procedures, safety policies, and operational standards
• Support and guide lane staff as needed to maintain efficient operations
What you will need:
• High School Diploma or GED required
• Automotive auction, vehicle operations, or customer service experience preferred
• Strong knowledge of auction processes and vehicle preparation workflows
• Excellent customer service, communication, and problem-solving abilities
• Proven ability to manage multiple priorities in a fast-paced environment
• High attention to detail and organizational skills
• Proficiency with basic computer systems and Microsoft Office (Excel preferred)
• Ability to work in active lot a