Account Manager 

Who are we? 

We’re Zensai. As a solution, we are the only fully comprehensive talent development suite built for Microsoft 365 and Teams. Our products, Learn365, Engage365, and Perform365, empower people and businesses to unleash their full potential through personalized learning, engagement, and performance management. As a company, we are a talented group of more than 200+ individuals with a mission to put people in control of their own success — empowering them every day to be their best version. Truly focused. Truly motivated. Truly thriving. 

We believe in putting people over platform, centering authentic relationship building with our customers, and helping to transform the way people grow smarter. 

What’s it like to work with Zensai? 

In one word: fun. In a few more words: dynamic, collaborative, innovative, with a strong helping of continuous learning. 

At Zensai, we have a strong intercultural foundation for our global team, which requires thoughtful collaboration and intentional teamwork. We’re dedicated to creating and upholding an inclusive workplace where all employees feel valued and supported. Our team members are passionate about their work and are driven to achieve goals, both personally and professionally. And though we believe in working hard, we also believe in having fun and enjoying ourselves while we empower individuals across the world. 

 
Tell me about the role. 

The Account Manager is a key member of the Revenue Operations team at Zensai, reporting directly to the Regional Sales Manager while working closely with cross-functional teams including Sales, Customer Success, and Marketing. This role is instrumental in managing and expanding customer relationships, driving revenue growth, and ensuring long-term customer success. 

This role requires a proactive mindset, as you will be responsible for expanding our install base business and actively convincing customers of the value of Zensai’s Human Success platform. You will focus on the Nordics and Benelux regions, working with a diverse customer base, ranging from small businesses to larger enterprises. 

As an Account Manager, you will oversee the entire customer lifecycle, maintaining the commercial part of the customer relationship in close cooperating with the Customer Success Manager (CSM) team. You will establish and nurture relationships with key decision-makers, particularly L&D and HR professionals, and explore opportunities for upselling additional solutions. 

Your responsibilities will include running outbound campaigns in collaboration with Marketing, identifying expansion opportunities, and engaging clients in meaningful discussions about their business needs. By positioning Zensai as the go-to solution, you will play a pivotal role in increasing customer adoption and share of wallet. 

A day in the life of an Account Manager. 

Your day starts with reviewing your pipeline and identifying key accounts that present upsell opportunities. You analyze customer engagement with the learning platform and pinpoint those who could benefit from additional solutions. 

You then hop on a call with an existing customer, an HR manager at a mid-sized company in the Nordics, who recently adopted Zensai’s platform. They are seeing strong engagement but haven’t yet explored the full range of capabilities. You guide them through the benefits of expanding their usage, discussing how the new Human Success platform can enhance their employee development strategy. 

Later, you collaborate with Marketing to plan an outbound campaign targeting existing customers who have attended webinars or shown other signs of interest. You prepare outreach emails and LinkedIn messages, ensuring a personalized approach for key accounts. 

In the afternoon, you follow up on ongoing deals, check in with your key contacts, prepare the quotes and close the deals. Throughout the day, you stay engaged with your team via virtual meetings and messaging platforms, ensuring alignment on key initiatives. 

Before wrapping up, you join a cross-functional strategy session to discuss regional growth. You bring insights from recent customer conversations, highlighting trends in HR software adoption and sharing feedback that helps refine Zensai’s positioning in the market. 

Tell me about the benefits a