Employment Type:

Full time

Shift:

Day Shift

Description:

POSITION PURPOSE

Responsible for the installation, maintenance and support of storage management systems and their related environments.

Provides advanced level support for Storage Area Network (SAN), Network Attached Storage (NAS), Content Addressable Storage (CAS), Object Storage (S3) and disk replication solutions.

Serves as a subject matter expertise in support of work assignments, providing guidance to other and in the resolution of problems and issues.

ESSENTIAL FUNCTIONS

• Installs, maintains, supports, upgrades and troubleshoots SAN management systems and their related environments including data protection services.
• Provides advanced level support for Storage Area Network (SAN), Network Attached Storage (NAS), Content Addressable Storage (CAS), Object Storage (S3) and disk replication solutions.
• Collaborates with and directs SAN vendors in the rapid isolation and remediation of SAN issues.
• Utilizes software and hardware tools to diagnose and resolve problems and factors affecting SAN performance.
• Utilizes advanced knowledge and skills of enterprise SRM tools.
• Administers and maintains an enterprise-class storage environment with best-of-class SAN, NAS and archiving storage management systems.
• Collaborates with client server services and network services team in the administration and maintenance of a replicated NAS filer environment.
• Administers and maintains the storage archiving environment.
• Creates and maintains zones and zonesets in a Brocade DCX and Cisco 9513 core-edge fabric.
• Participates in data migrations.
• Directs and participates in small to complex projects in areas of responsibilities which includes providing guidance and monitoring the work efforts of other colleagues.
• Monitors analysis and reports usage and availability of SAN resources.
• Develops and implements business continuity practices for SAN management.
• Works with industry-standard replication hardware and software to ensure that mission critical applications are replicated offsite.
• Collaborates with the data protection team to maintain and modify backup and recovery procedures to meet high availability and mission critical business needs.
• Collaborates with data protection team to recover mission critical applications in a disaster recovery environment.
• Troubleshoots storage and fabric related issues and takes appropriate actions.
• Maintains storage configurations to provide capacity planning and performance monitoring and tuning of SANs.
• Benchmarks, evaluates and makes recommendations for the selection of SAN management software and hardware products.
• Identifies and assists in the isolation and resolution of issues reported by customers arising from use of application software on supported SAN devices.
• Installs security patches, service packs, application fixes and version upgrades.
• Ensures maintenance is performed in a timely manner and with minimal interruption of service.
• Identifies, analyzes and resolves moderately complex to complex problems and issues.
• Researches and recommends appropriate hardware type and configuration necessary to meet desired results.
• Adheres and assists in enforcing established change control and security policies and procedures.
• Collaborates with colleagues and supervisors to resolve cross-departmental problems or issues.
• Recommends changes that would improve system and network performance.
• Participates in on-call support rotation as specified by management.
• Demonstrates a commitment to excellence in customer service with all internal and external customers.
• Ensures that routine and priority tasks are completed within established departmental time frames.
• Understands work priorities and determines high priority assignments first.
• Performs work assignments in a self-directed manner with minimal supervision and direction.
• Participates as a team member by taking on additional assignments as necessary to achieve shared overall organizational success.
• Works independently to solve problems and, when necessary, collaborates with team members and cross functional peers.
• Adheres to the Information Services Support Model, Project Management methodology and their related components.
• Attends and actively participates in department and facility meetings and classes, including annual fire, safety, and disaster programs.
• Keeps abreast of current and best practices and participates in continuing education seminars.
• Shares knowledge and experiences of mentors / management of Trinity Health TIS and RHM operations that may be relevant to the position and specific to