Retail Performance Manager: Leap (Luxury Brands)

We are seeking a dynamic and entrepreneurial Retail Performance Manager (RPM) to build out top performing stores with National LEAP accounts based in: Los Angeles, Chicago, New York City, Boca Raton, Houston. This individual will be responsible for driving sales and profitability through their store teams while ensuring excellent customer service is consistently executed. National classification are stores managed by Brand, 1 PRM manages all stores for approximately 2-4 brands.

The RPM will have a thorough understanding of the retail environment, be able to create and maintain a positive work atmosphere, and possess outstanding leadership and communication skills. They will guide the teams to deliver exceptional customer experiences and drive store performance to achieve business goals.

About Leap:

Leap is revolutionizing the retail landscape by building the world's largest network of branded retail stores – powered by data, systems, and scale. Our platform enables modern brands to deploy stores that seamlessly integrate with ecommerce, reducing cost and risk significantly. With over 100 stores and 65 brands we’re excited to power the next generation of leading consumer brands with compelling, immersive customer experiences and data-driven operations.

We're one of the fastest-growing companies in the retail/ecommerce space. Since our launch, we've powered stores for dozens of brands, including Paper Planes, ThirdLove, Set Active, ASRV, Frankies Bikinis, Grown Brilliance, and we’re adding more each week

Key responsibilities:

• Directly Managing 8-12 National or Local classified store locations. Store Locations may be in any location across the country. Leveraging management skills and resources to manage stores both in person (stores in home city and remote location travel) and virtually (remote locations). Travel budget will be determined annually, specific to each RPM position at LEAP.
• Support role for stores in your home city that fall into a different category (National/Local) than your own, this will include in person store visits and People support as needed. Communicate with RPM of those location to recap feedback/experience. 
• Utilize business acumen and leverage sales data to provide business insights, ideate, create, and manage action plans to drive topline business. Adjust business strategies when needed to achieve remittance results. For National RPM’s this will be communicated directly with the brand. The RPM will be on all brand communication and calls.  Local RPM’s will have 1-2 brands that they will communicate directly with. 
• Collaborate with all National/Local corporate department partners to create solutions for bottlenecks/challenges with Brands/Stores
• Actively manage and attract, hire, and develop a talent pipeline for all retail store positions
• Manage training and ongoing training, development, and performance for all store positions
• Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to the team
• Support Store Managers on establishing strong staffing models and store schedules to meet business needs
• Ensure presentation of all displays, fixtures and visuals are reflective of our brand