Customer Service Representative

Leverify LLC is looking for a Customer Satisfaction Representative to assist customers via phone, email, live chat, or face-to-face, addressing their product inquiries or account issues. The ideal candidate possesses exceptional phone manners, superior customer service, and communication abilities. Demonstrating a professional demeanor and positive attitude, the new team member will uphold outstanding service standards by ensuring utmost customer satisfaction and adhering to company policies and guidelines.

Salary + Additional Benefits:

• $18-20/hr
• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• 401K - company match

Responsibilities:

• Resolve customer concerns via phone, email, live chat, or social media.
• Assist customers with the placement of orders, exchanges, or refunds.
• Help with complaints, errors, account questions, billing, cancelations, and other queries.
• Identify and assess the customers’ needs to achieve satisfaction.
• Provide accurate, valid, up-to-date, and complete information about products.
• Meet individual and CSR team satisfaction targets.
• Provide appropriate solutions and alternatives to customers within the specified average time limits.
• Go the extra mile to engage and satisfy customers.
• Greet and follow up with walk-in customers.
• Create and update customer accounts.
• Ensure proper customer satisfaction is being delivered at all times.
• Most importantly, a practiced caring attitude that assists to provide valued customers with the best products and information.

Requirements:

• High School Diploma or GED
• Minimum 2 years previous customer service experience or experience as a client service representative
• At least 1 year of call center experience
• Excellent written and verbal communication
• Proven track record of over-achieving goals or going above and beyond
• Possess a willingness to learn
• Customer orientated with the ability to adapt/respond to different types of customers
• Bilingual CSR (English & Spanish)
• Knowledge of natural health industry is a plus
• Actively embraces healthy living

Who We Are?
Leverify LLC is an e-commerce company. We are power sellers on Amazon. It is a leading electronics wholesale distributor providing exceptional partnership experiences to resellers and businesses in North America. 

What We Value?
Leverify is an employee-centric organization. Our company’s differential is employee growth and their development. We provide meaningful jobs and encourage employees to take responsibility and ownership. The flat structure of the organization enables open communication and strong collaboration between team leads, directors, and employees across the departments. We foster a friendly yet exciting and challenging work environment.

Job Type: Full-time, Part-time

Pay: $24.50 - $29.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Experience:

• Call center: 1 year (Preferred)

Work Location: Remote