About the Role

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

What to expect:

Swift is hiring a Segment Lead for the NAM (North America) Business Development team. The lead will understand the security market dynamics including competitive landscape and key trends. Their job will be to bring this knowledge to relevant key customers and to help them align their mid to long term roadmaps with Swift’s direction of travel. The SL will bring their market knowledge to and work closely with strategy, product and GTM teams as well as guiding and supporting the account managers with the customers within their segment

This role will sit within New York City and provide a hybrid work environment of 3 days/week in the office. An integral part of this effort is to find someone who has the passion and desire to drive deep engagement with our community. This position reports to the Head of North America Business Development. The individual will be focused on building client relationships, driving a vision around strategic initiatives, and driving adoption throughout the portfolio.

As a bank-owned cooperative, our approach is to consult. We are looking for team members who bring their experience and passion wherever they go and infuse these aspects into their work. They have a strong sense of purpose, and their first instinct is to collaborate. They are passionate about the payments industry and technology, are meticulous, and want to cultivate their career in Business Development. They are convinced that payments and technology have an important role to play in the world.

In this role you will:

• Identify customer needs / market opportunities and achieve business growth by building and maintaining long term customer relationships with primarily large accounts and/or implementing initiatives of large size/complexity.
• Develop plans for large sales accounts / initiatives in order to achieve targeted sales objectives in an optimal, cost-beneficial way.
• Represent Swift and promote products and services in order to grow our business by participating to regional fairs and forums and meetings.
• Liaise with other divisions/departments, commercial team managers and members in order to provide a coordinated service and integrated solution to assigned customers and feedback internally market intelligence, product issues and other relevant information.

What will make you successful?

• Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.
• Sets clear standards for quality of work; adheres to / encourages a continuous improvement mentality; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction
• Applies understanding of how different divisions contribute to meeting Swift's business objectives; understands market drivers of success and encourages changes to improve offerings while optimising commercial performance.
• Builds and maintains effective working relationships with a range of customers; actively listens to and translates complex needs into appropriate solutions while remaining sensitive to the complexities of the business and Swift's commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.
• Communicates business strategies and approaches in challenging circumstances; adjusts communication style to optimise effectiveness in a multi-lingual environment; provides clarification of key corporate initiatives and messages; recognises and respects the points of view of others.

<