Senior Director, Talent Development

See yourself at Twilio

 

Join the team as our next Senior Director, Talent Development.

 

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

 

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

We are seeking a leader who will own the strategy, design and execution of enterprise-wide learning and development initiatives. The Senior Director of Talent Development will lead the talent and leadership development team to design and build solutions that amplify the development experience to better identify, grow, and retain our leaders and talent in a remote environment.

 

This individual will focus on creating innovative, effective, and scalable programs that support employee growth & leadership development. The role requires a dynamic leader who can collaborate with cross-functional teams to foster a culture of continuous learning and professional development, with the ability to assess business needs and align training programs with strategic organizational goals.

Specifically in the first year focusing on:

• Designing and developing a complete leadership development offering based on our newly created Leadership Expectations. You will leverage our Leadership Expectations to ensure a high caliber of leadership, and support our leaders in their development with targeted coaching and targeted learning opportunities. 
• Foster a culture of continuous learning, define Twilio’s learning philosophy, and develop and execute Twilio's learning strategy in alignment with organizational goals.
• Operating our Learning & Development team at scale to meet the needs of Twilions, Teams and Twilio. These programs will focus on building necessary skills and offering career advancement opportunities to ensure sustained growth.

Responsibilities

In this role, you’ll:

• People Leadership: lead, coach and develop a team to create even greater breadth and depth in Learning & Development programs and processes.
• Strategic and Scalable Program Leadership: design and implement pilot programs; create program vision, measurement approach, project plans, change management plans, while planning for global scalability and alignment to our Twilio Magic values. Scope includes:  Manager Development, Leadership Development, and Development for all. Report on learning outcomes, ROI, and overall employee development progress to senior leadership.
• Learning and Development: Drive data-driven development approaches for all employee segments, with emphasis on equipping our people leaders to help all Twilions thrive. Enable digital/virtual learning through our LMS and other virtual platforms. 
• Stakeholder Management: Build trusting relationships, work closely with HR Business Partners, People team COEs, and business leaders – tailoring learning programs from individual contributors through executives, and building or iterating on talent development processes.  Collaborate with external vendors to supplement in-house L&D initiatives and ensure the delivery of cutting-edge programs.

 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required: 15+ years of experience in Leadership, Talent and/or Organizational Development;

• 5+ years in a leadership capacity where you created global strategies and delivered proven leadership development impact
• Strong executive presence and the ability to influence and align the executive team;
• A thought leader in the leadership development field with a natural curiosity for