Customer Experience Manager
KochAbout the role
Your Job
Guardian Industries is looking for a Customer Experience Manager to join our team in Auburn Hills, MI!
The ideal candidate will possess strong leadership skills, a customer-centric mindset, and the ability to drive team performance to achieve company goals.
This is an onsite role.
What You Will Do
- Provide direction, mentorship, and support to the Customer Account team while fostering a positive and productive work environment
- Oversee the management of customer accounts, ensuring high levels of customer satisfaction
- Act as an escalation point for complex or unresolved customer issues
- Track and analyze team performance metrics to ensure targets are met or exceeded
- Prepare regular reports on team activities, customer feedback, and performance results
- Implement best practices and innovative solutions to streamline operations
- Provide ongoing coaching and feedback to support employee growth and performance
- Work closely with other departments to align customer account strategies with overall business objectives
- Engage and lead commercial transformation efforts and process implementation
- Drive alignment between the customer account team and the Commercial Vision
Who You Are (Basic Qualifications)
- Experience in a customer account management role or supervisory experience
- Experience adhering to service and delivery deadlines
- Experience managing competing priorities in a fast-paced environment
- Experience working with CRM and ERP systems
- Willingness and ability to travel up to 10%, including both domestic and international travel
What Will Put You Ahead
- Bachelor’s Degree or equivalent experience in Customer Service, Account Management, or Supply Chain
- Advanced analytical skills to prepare/analyze databases and spreadsheets to make business decisions and recommendations to senior leadership
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
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