Bell Captain - Residences at The Little Nell

Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. 

Job Description

Position Summary 
The Bell Captain oversees operations of the Bellmen, Valets and Drivers as designated. This position is responsible for parking and transportation, provides information and services to guests and patrons and assists arriving and departing guests with their luggage. This position reports to the Guest Services Manager. 

Job Posting Deadline
Applications for this position will be accepted until March 2, 2025.

Essential Job Functions/Key Job Responsibilities 
•    Oversee all aspects of daily Guest Service department operations 
•    Supervise the organization and execution of OSU’s and removal
•    Greet arriving guests and welcome them to the Residences 
•    Assist owners and guests from vehicles and escort to the front desk
•    Unload guest luggage, skis, etc., tag and store luggage appropriately
•    Assist departing guests with transportation and luggage needs
•    Provide directions or general information to guests
•    Review and maintain employee work schedules, Kronos and payroll maintenance 
•    Assist in employee training, provide feedback and take corrective action with staff as needed
•    Report all accidents immediately to the Guest Services Manager or the Director of Operations
•    Supervise the cleanliness of the main entrance to the Residences and daily cleaning of bell carts
•    Communicate any guest comments and/or concerns to the Guest Services Manager
•    Other duties as assigned

Qualifications

Education & Experience Requirements 
•    High School diploma or equivalent
•    Current Driver’s License with no violations
•    1 year of previous hotel experience preferred 

Knowledge, Skills & Abilities 
•    Knowledge of all hotel services, hours of operation, daily functions, locations and times
•    Knowledge of hotel fire and safety procedures
•    Strong knowledge of surrounding town and areas
•    Basic industry terminology  
•    Knowledge of company policies and procedures 
•    Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly 
•    Active listening and interpersonal skills to personalize the guest experience 
•    Ability to act professional in a fast-paced environment 
•    Strong attention to detail 
•    Ability to understand written and verbal English
•    Ability to work independently with minimal supervision 
•    Ability to work effectively in team settings, contributing positively to group dynamics  
•    Report to work in compliance with grooming standards
•    Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit
•    Ability to multi-task and to control a busy environment

Additional Information

Work Environment & Physical Demands  
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time   
•    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces   
•    Must be able to constantly lift, push or pull up to 50 lbs. individually or with assista