Jobs and Careers

Student Support Specialist

United Statesfull_timeVerifiedPosted 2 Jul 2026

💰 $53,400/yr

About the role

Position Information

Job Title Student Support Specialist Union Level Department Benerd College Campus Stockton Posting Number 201304325P Full or Part Time Full Time Number of Months 12 Work Schedule Position End Date Open Date 07/02/2026 Close Date Open Until Filled Yes Special Instructions to Applicants

For Applicants Seeking Job Opportunities within the University
Internal: Internal applicants will be considered within the first five (5) business days of the posting period.
External: External applicants will be considered on the sixth (6) business day of the posting period.

Sponsorship

This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information

Primary Purpose

The Student Support Specialist is responsible for managing and servicing undergraduate Degree Completion students, graduate students, credential-only students, and affiliated student pathways within Benerd College. This role provides proactive coaching, retention-focused outreach, enrollment support, and operational student services assistance to ensure students progress efficiently through their programs and receive a consistent, high-quality student experience.

In addition, this position provides direct operational support to the Assistant Director of Student Services by managing recurring workflows, student communications, enrollment and registration processes, tracking systems, and coordination efforts that support undergraduate, graduate, and credential student populations. This position collaborates closely with the Credential Analyst and Fieldwork Coordinator to ensure coordinated student support, accurate tracking, and timely communication across all assigned student populations.

This position does require monthly weekend attendance on Friday evenings and Saturdays.

This position will report to the Assistant Director of Student Services, with dotted line reporting to the Program Lead for Degree Completion programs.

Essential Functions

Primary Student Population Ownership (Undergraduate, Graduate & Credential Students)

Serve as a primary point of contact for Degree Completion, graduate, and credential-only students from entry through program completion.
Maintain case management processes, including tracking student needs, follow-up actions, referrals, and issue resolution.
Provide proactive support to students navigating program requirements, enrollment processes, registration, and university policies.

Enrollment-to-Onboarding Support

Coordinate applicant-to-enrolled support for Degree Completion, graduate, and credential-only programs, including outreach, follow-up, and collaboration with Admissions and campus partners.
Manage onboarding readiness communications and completion tracking, ensuring students complete required documentation, compliance requirements, and enrollment steps.
Support new student orientations and onboarding activities for assigned student populations.

Registration & Student Services Operations

Support and troubleshoot registration and student services needs for undergraduate, graduate, and credential students, coordinating resolution with appropriate university offices.
Guide students through registration planning, program progression, and term-to-term enrollment expectations.
Conduct periodic DegreeWorks and student record reviews and communicate gaps, outstanding requirements, and action steps to students.
Proactively monitor student enrollment status and assist with term registration completion.

Support to the Assistant Director (Student Services Operations & Outreach Lead)

Own outreach and enrollment follow-up efforts for Degree Completion, graduate, and credential programs, including responding to inquiries, cultivating prospective student relationships, tracking applications, and facilitating progression from inquiry to enrollment.
Coordinate and execute recruitment, outreach, orientation, and yield activities (virtual and in-person), including scheduling, logistics, materials preparation, attendance tracking, and follow-up communications.
Partner on marketing and outreach initiatives by coordinating with marketing and leadership teams on campaign implementation, communications, and recruitment strategies.
Support the Assistant Director by managing day-to-day student services operations across undergraduate, graduate, and credential populations, including regis