Director, Events & Hospitality

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Job Category

Real Estate & Facility Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Description:The Director of Events & Hospitality will report to the Regional VP of workplace services. This role will be responsible for managing the San Francisco Event team and the operations and strategy behind our largest campus in the Americas. The Director is accountable for managing a large team of event professionals, evolving our events programs in multiple dynamic spaces and maintaining the operational efficiency of our model. The ideal candidate will demonstrate exemplary leadership, people management, critical thinking, innovation, and multi-tasking abilities. They must demonstrate proven success in a dynamic and fast-paced environment with high communication skills. This position is part of our dynamic Hospitality and Events team and will oversee the organizing and planning of events across our urban campus.

Responsibilities:

• Directly oversee and manage the performance of an existing team of multi-level, full-time Event Managers
• Source, develop, and lead an Event team that is ready to execute to the highest standard of service. Retain talent through successful onboarding, coaching, and developing personal growth opportunities. Provide leadership in a customer service-intensive environment
• Change champion supporting the company through rapid change and growth
• Align and communicate with event managers across the globe with ease
• Strive for excellence in our day-to-day business, identify technology and process gaps and ensure decisions are data-driven
• Will be responsible for providing business and organizational expertise to deliver a high-class experience to all guests and employees
• Understand the Salesforce brand and product positioning with the ability to ensure consistent, on-brand messaging
• Manage multiple, complex timetables successfully in a collaborative, fast paced environment
• Manage external relationships (agencies, vendors) and work with cross-functional internal teams
• Demonstrate ability to lead, influence and work across organizational boundaries, including a broad range of peers and executives
• Extremely comfortable with executive and C suite level interactions and support

Required Qualifications:

• 10+ years of successful event & project management experience planning large, complex events & programs (product launches, conferences, executive programs and trade shows). Preferably in a B2B, high-tech, fast-paced environment
• Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
• Self-starter, requires minimal supervision, is proactive, and can report to a remote manager
• Excellent problem-solving skills with ability to creatively negotiate demands
• Results focused, customer driven, organized with attention to detail and a sense of urgency
• Ability to assess and prioritize workload in a strict deadline oriented environment
• Excellent customer service and interpersonal skills. Flawless written and verbal communication skills
• Ability to work in highly ambiguous circumstances across a diverse set of team members, with the ability to seek and work towards clarity
• Flexible work style that derives energy and even thrives on constant evolution
• Proficient understanding of event technology
• Excellent project management skills and a desire to improve current processes
• Deep comfort level with program analysis, measurement, reporting and pipeline impact
• You are collaborative, have a healthy appetite for feedback, and thrive in high-pressure situations
• Ability to work outside of traditional business hours and weekends as needed
• Proficient at using the Microsoft Office Suite, Quip, Slack and Google Docs
• Must be willing/able to learn and use our internal Salesforce software applications
• Assist or manage special projects as needed

 This is not a work-from-home position

Accommodations

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