Solutions Engineer

Relay, a Raleigh-based high growth company, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Solutions Engineer who will thrive in a dynamic high-growth environment.

Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry.

The Solutions team is central to our revenue growth and customer value strategy. We serve as the technical experts for our most important strategic sales opportunities. Our mission is to design innovative solutions addressing complex business problems, showcase the power of the Relay SaaS platform for large prospective clients, and accelerate deals by expertly navigating technical diligence and removing IT or technical roadblocks.

As a Solutions Engineer, you will be a key technical member on the Solutions team. You will leverage deep technical expertise and business acumen to architect sophisticated solutions for our largest prospective enterprise customers. You will play a crucial role throughout the sales cycle, from initial discovery and solution design to technical validation and post-sale knowledge transfer, with a particular focus on pioneering new and emerging solutions. You are a trusted technical advisor, adept at handling complex requirements, overcoming objections, and ensuring our most strategic customers derive maximum value from our offerings.

Please note this role will be based in our Raleigh, NC amenity rich headquarters and you should be interested in working in person 3+ days per week. This role requires 1-3 days per week of travel within North America.

Why Join Relay?

• Make a Tangible Impact:  Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers (72%) and overall efficiency (77%). We've already facilitated over 2.5 billion messages and supported countless deskless workers.
• Be Part of a Winning Team:  We're not just growing - we're recognized as a leader in our field. Relay has been honored by Inc. 5000, Deloitte 500, and NC Tech, and we've achieved over 40% YoY revenue growth for two consecutive years.
• Thrive in a World-Class Environment: Our Raleigh campus boasts a fitness center, outdoor sports courts, a cafeteria, and modern workspaces designed to inspire collaboration and innovation.
• Embrace a Vibrant Culture: With over 215 team members, we've cultivated a culture of empowerment and engagement, where every employee is encouraged to do their best work.
• Invest in Your Future: Our comprehensive benefits package prioritizes work/life integration and supports your personal and professional development.

If you're passionate about technology, driven to make a difference, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay.

Key Responsibilities:

Strategic Pre-Sales Solution Architecture:

• Partner with assigned Business Development and Enterprise Sales teams to gain a deep understanding of their business goals, complex technical landscapes, and critical pain points. 
• Design and architect robust, scalable, and innovative solutions using our core product suite and open APIs, tailored to specific customer needs and demonstrating significant value.
• Develop and deliver highly customized, compelling product demonstrations and technical presentations that effectively communicate the solution's value and technical feasibility to diverse audiences.
• Lead the development and management of Proof-of-Concept (PoC) solutions to validate technical requirements and showcase product capabilities in complex scenarios.

Technical Sales Cycle Leadership:

• Act as the primary technical contact and trusted advisor for prospective customers during strategic sales cycles, guiding them through technical evaluations.
• Lead and manage the technical diligence process, expertly addressing intricate technical questions, security inquiries (RFIs/RFPs, security questionnaires), and integration challenges, leveraging internal Security/Support for standard items.
• Proactively identify, address, and overcome technical objections, securing technical validation and buy-in from key customer stakeholders, including IT and le