Sr. Solutions Engineer - FreeWheel

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

FreeWheel’s Product and Partnerships Solutions Group serves at the nexus between technical and business solutions teams. The team employs an analytic, innovative, and highly collaborative approach in providing best-in-class services and forward-looking business solutions to the top players in the Television industry. We seek a creative, passionate, and intrinsically motivated Senior Solutions Engineer to help bring our product offerings into their fullest form – establishing and exemplifying best practices in product activation; acting as the key technical expert in the execution of FreeWheel’s, and our clients’, most strategically important implementations; and, illuminating client usage in support of improving FreeWheel’s TV Platform offerings. The ideal candidate has previous experience working on data products such as audience, identity and measurement.



Given the team’s broad purview, Product Solutions Engineers must communicate with customers and partners frequently in finding robust solutions to complex problems. Product Solutions Engineers are expected to draw upon their expertise and creativity to ensure the success of FreeWheel’s most demanding client initiatives, addressing novel requirements and uses cases in collaboration with the Services organization, Product Management, Product Marketing, Revenue, Partnerships, and Engineering teams throughout the product development and Serviceability Lifecycle processes.

Job Description

We seek an experienced, passionate, and highly motivated Product Solutions Engineer (PSE) to bring our technology to life each day, establishing and exemplifying best practices in product activation, acting as the key technical expert in the execution of FreeWheel’s, and our clients’, most strategically important implementations, and illuminating client usage in support of improving FreeWheel’s offerings.  

Because of the broad purview, this individual must communicate with customers and partners frequently, finding robust solutions to complex problems. Product Solutions Engineers are expected to draw upon their experience and creativity to ensure the success of FreeWheel’s most demanding client initiatives, often addressing requirements which have never before been asked of FreeWheel by our customers and sales prospects.

The Product Solutions Engineer will be specifically tasked to perform as the SME – Subject Matter Expert - for one or more product area. In the role will involve partaking in and providing input to Product Management, Product Marketing and Engineering Teams throughout the entire Serviceability Lifecycle process.

FreeWheel’s client services philosophy is based on establishing long-standing client relationships formulated foremost on trust. Our work philosophy is predicated on transparent collaboration across all departments throughout the product lifecycle. As such, other key elements and duties of a successful PSE include:

Responsibilities:  

• Serve as a subject matter expert across assigned Freewheel’s TV Platform product offerings  

• Act as liaison between Account teams, Product Management, and Engineering for matters related to product focus areas, providing guidance and feedback on product usage, gaps and/or needs  

• Design and execute technical solutions for client and partner projects with a high degree of autonomy, providing innovative solutions to meet the specific needs of FreeWheel clients’ newest and most demanding business requirements   

• Quickly ramp up on Freewheel's data (audience, identity and measurement) offerings as that will be the primary area to support, followed by other partner areas 

• Provides trusted expertise and feedback on internal projects to improve product usage and customer service  

• Assist with use case and requirements gathering, prioritization in the backlog management process, ensuring products meet success criteria and mitigating deployment risk with cro