Customer Success Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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The Customer Success Specialist position is responsible for the on-going management and growth of a portfolio with annual air volume up to $900k. The candidate will lead innovative account management strategies while focusing on increasing profitability and deepening client relationships within the defined portfolio.

What You'll Do:

• Responsible for growing client revenue through a combination of exceptional relationship management and consultative skills.

• Drive growth and develop innovative client focused solutions.

• Increasing profitability by proactively identifying delivering solutions that continue to add value and expand Amex GBT's web of influence.

• Lead sales efforts to deliver multiple revenue streams and further penetrate accounts with a focus on driving transactions, premium revenue and supplier revenue

• Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of their assigned clients.

• Research the marketplace and competitive products and services to highlight the value that distinguishes Amex GBT products, leverages MI, benchmarking and technology as critical value drivers.

• Create pricing strategies while contributing to the on-going client P & L management.

• Leading client business planning and client business reviews sessions with alignment of client needs and insights to our offering.

• Enhancing the Amex GBT's value proposition thorough policy consultation, researching white paper needs, and technology road mapping​

What We're Looking For:

• 3- 5 years’ working in a travel industry.

• Must be able to identify client needs and come up with innovative solutions

• Must have strong understanding of the external market and in-depth knowledge of the power of the Amex GBT value proposition.

• Must be able to identify and understand client needs, motivations and "hot" buttons in order to develop focused solutions.

• Proven success in consultative selling is required, in addition to demonstrating success in increasing client profitability.

• High motivation for success and performance required.

• Proven innovative problem-solving and strong decision making skills required.

• Ability to maintain active workload by excellent prioritization and planning skills.

• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.

• Demonstrate ability to quickly learn, understand and articulate key product and value services in a variety of contexts.

The Company has good cause to conduct a review of criminal history for this specific position based on the job duties (see listed job duties above) and because the role will involve access to credit card data, confidential client information or data and other proprietary corporate information and trade secrets.

     

Location

United States

     

     

The US national annual base salary range for this position is from $46,000 to $93,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs.  An eligible employee can only participate in one of these plans during an eligible period.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

     

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement prog