About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

The Analyst, Scheduling Systems will be responsible for the implementation and ongoing maintenance of patient access tools including, but not limited to, online self-scheduling and referral management. The Analyst will work collaboratively with Clinical, Product, and IT leadership to manage the application's go-live and roll-out of new technologies to support strategic initiatives around growth and access. The Analyst will manage changes to the system when requested by Clinical leadership in a timely fashion. The position will also be responsible for producing reports on a regular cadence about the utilization of the various online systems.

What can you expect to do in your role as an analyst?

• Works collaboratively with the Director of Access and leadership across administrative and clinical departments to design workflows for patient self-scheduling, virtual registration, and centralized scheduling
• Mine data from multiple sources, to discover key analytical insights for decision support.
• Responsible for the ongoing maintenance of the online scheduling system including regular changes to provider templates, locations, and departments.
• Monitor system analytics to identify opportunities for optimization including conversion rate, question drop rate, length of each interaction, etc.
• Utilizes project management to provide regular updates on the status of tasks.
• Interact directly with physicians and staff to develop positive relationships and generate excitement about the implementation of new workflows.
• Build and continuously monitor reports and dashboards to track key quality and efficiency metrics.
• Conduct analysis, including benchmark and performance forecasts.
• Assesses report requirements and completes the build of Workday reporting solutions.
• Develop business and technical requirements for database and system development.
• Ability to independently gather requirements from non-technical business & clinical workforce members and synthesize requirements into a technical specification for development by technical resources.
• Collaborates with functional stakeholders to assess reporting needs, gather specifications/requirements, and design reports, trending scorecards, and dashboards.
• Develop and maintain ad-hoc and scheduled operational reports that assist leadership in driving visit growth and ensuring adequate patient access.
• Participates in acceptance testing activities of relevant applications/products to ensure design objectives are met

Skills for success

• Bachelor’s Degree is required.
• 1 - 3 years’ healthcare experience is required. Knowledge of physician practice operations is preferred. Master of Public Health, Health Administration, or related advanced degree will be considered a replacement for healthcare experience.
• Top-tier Excel and PowerPoint
• Strong analytical skills with demonstrated ability to develop new reporting and analytics in a unique environment.
• Strong oral and written communication skills, including executive leadership presentation skills.
• Think clearly, communicate concisely, and collaborate always.
• Thrive in a challenging environment, find peace in chaos, and absorb information quickly to create a plan.
• A clear focus on delivering actionable insights to help operational customers deliver better Outcomes.
• Experience with Tableau, PowerBi, a