Veteran Program Specialist

Description

WHAT MAKES VOA SPECIAL

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We support Denver’s homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift up and support Colorado’s most vulnerable citizens.

JOB SUMMARY

The Veteran Program Specialist assists human service programs in meeting the needs of persons seeking assistance. Inputs initial assessment functions, intakes and recertification for clients engaged in services. The Veteran Program Specialist supports case management with administrative duties, as assigned. This position serves the Supportive Services for Veteran Families (SSVF) program in the Denver Metro region. SSVF is a rapid rehousing program that serves Veterans and Veteran families who are experiencing homelessness or at risk of losing their housing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides administrative and programmatic support services for client service teams.
• Conducts eligibility screening and intake appointments with prospective program participants
• Assists with front desk coverage, as needed
• Performs regular audits of files to ensure compliance
• Assists with reconciling financial statements, including Temporary Financial Assistance
• Assists with by name list tracking and data entry into the homeless management information system
• Provide help to the team on an as-needed basis with habitability inspections, running checks, dropping off items for clients
• Collects pertinent statistics and prepares reports as required by supervisor and according to funding source guidelines.
• Supports hiring practices for the program
• Performs other duties as assigned.

Requirements

COMPETENCIES

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect, and Service).?
• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM QUALIFICATIONS OF THE POSITION

• Associate’s degree in communication, human services, administration, or related fields.
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
• Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.

PREFERRED QUALIFICATION OF POSITION

• 1 year of related experience (preference for experience with administrative support and data entry)
• Bachelor’s Degree in a related field.

KNOWLEDGE AND SKILLS

• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Travel throughout the program’s service area is required on a regular basis.
• Must be able to work in diverse and, at times, uncomfortable environments such as homeless shelters, service facilities, streets, offices, and all other locations as necessary to fulfill program objectives.

POSITION TYPE AND EXPECTED HOURS OF WORK

• Full-Time or Part-Time as indicated in the posting.
• Work hours vary depending upon program requirements but are typically scheduled around a 40-hour work week.

PAY RANGE

$20-22

BENEFITS (eligibility is based on job type/status)

• Vacation Time/Separate Sick Time
• Paid Holidays/Floating Holidays/Personal Days
• Volunteer/Wellness Day
• Health, Dental, Vision, and Pet Insurance
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Life Insurance/Accident Insurance
• Employee As