Senior Marketplace Operations Associate

<div class="content-intro"><p><span style="font-size: 14pt;"><strong>Built's Mission:&nbsp;</strong>Connect and simplify doing business in real estate.</span><br><br>Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges.&nbsp;Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at&nbsp;<a href="http://getbuilt.com"><strong>getbuilt.com</strong>.</a><br>__________________________</p></div><h1><strong>Senior Marketplace Operations Associate&nbsp;</strong></h1> <p>Built is looking for a Marketplace Operations Senior Associate to help scale the operational backbone of our inspection and services marketplace. If you're someone who gets energized by bringing order to complexity, building processes from scratch, interacting directly with customers, and using data to drive decisions, this is a rare opportunity to own something that matters.</p> <p>Built's Marketplace connects lenders with a network of inspection and diligence vendors, and it's the largest single growth driver in the company. The team that runs it handles everything from vendor onboarding and supply management to order operations and billing. The processes that exist today were built for a smaller business. Your job is to run them, document them, and replace them with something that scales.</p> <p>You'll work directly alongside the team lead and report to the Director of Operations. You'll have cross-functional exposure to product, engineering, accounting, analytics, client success, and more from day one, along with direct visibility into how operational decisions drive business outcomes.</p> <h2><strong>What You'll Do</strong></h2> <h3><strong>Vendor Onboarding and Supply Management</strong></h3> <ul> <li>Own the end-to-end vendor onboarding workflow: document collection, compliance verification, payment setup, and training.</li> <li>Maintain and improve inspector coverage, performance tracking, and network quality as order volume grows.</li> </ul> <h3><strong>Marketplace and Order Operations</strong></h3> <ul> <li>Manage order exception handling, reassignments, and issue resolution day to day.</li> <li>Build and maintain dashboards that give the team real-time visibility into order status and operational health.</li> <li>Wo