Senior Operations Manager - Charlotte Airport

Application Deadline: 2 May 2025

Department: Operations - Management(OPS002)

Employment Type: Full Time

Location: R217-10_5489 Josh Birmingham Parkway

Reporting To: Regional Manager

Compensation: $60,000 / year

Description

The Senior Operations Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. The Senior Operations Manager is responsible for all aspects of operating a large or complex parking facility including: staff management, revenue control, safety, and client relations. 

Key Responsibilities

• Responsible for the supervision of location staff including: delegating, coaching/developing, monitoring performance, and ensuring compliance with all company standards. 
• Recruit, select, and train new employees; develop onboarding plan for new employees to ensure success. 
• Act as the main point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to develop and maintain a good working relationship. 
• Prepare daily, weekly, and monthly operating reports as required. 
• Use respectful communication to assist guests with their questions, problems, and concerns; address escalated concerns from guests. 
• Immediately respond to reports of accidents, incidents or safety concerns. 
• Communicate professionally at all times with guests, client, and teammates. 

Skills, Knowledge and Expertise

• At least 18 years of age 
• Excellent written and oral communication skills 
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) 
• Experience in account management and revenue collection 
• Previous supervisory experience 
• Previous experience in the parking or rental car industry, preferred 

Benefits

Join our team and enjoy an outstanding benefits package, including:

Annual Discretionary Incentive plan: Designed to align pay with performance. Generous Paid Time Off: Enjoy 20 days of paid time off, plus 8 paid holidays, so you can rest and recharge. Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones