Human Resources Business Partner

People and Culture Partner, Pharmacy Operations

Full-time role in Pittsburgh, PA (Robinson Twp.)

We’re seeking a People and Culture Partner to support our rapidly growing Pharmacy Operations team at BlinkRx, including high-volume hourly and call center functions. Reporting to and partnering closely with the Senior HR Business Partner, this role will coach frontline managers, support core HR processes, and help foster a positive, high-performance culture. 

BlinkRx is a fast-paced, high-growth company. To thrive here, you must be comfortable with change, adaptable to shifting priorities, and proactive in solving problems. 

Responsibilities

Employee Relations & Compliance (Hourly Workforce)

• Meet regularly with frontline managers, particularly new and junior leaders, within high-volume hourly and call center environments, to provide coaching and guidance on employee relations, performance management, and day-to-day people issues.
• Review and approve corrective actions and performance improvement plans in collaboration with the Senior HRBP.
• Advise managers on documenting and delivering performance and conduct-related feedback.
• Assist with employee investigations involving, including gathering documentation, summarizing findings, and escalating issues as needed.
• Support responses to unemployment claims and other employment-related legal matters in coordination with the Sr. HRBP and legal team.

Employee Experience & Operational Support

• Partner with the People Operations team and external leave vendor to coordinate FMLA, LOA, and accommodation requests.
• Support new hire onboarding in coordination with People Operations, IT, and Workplace Services.
• Conduct exit interviews for hourly employees and collect and summarize feedback.
• Ensure accurate completion of termination forms, checklists, and supporting documentation.
• Maintain offboarding records and identify potential trends in exit data.
• Collaborate with Workplace Services to plan and coordinate employee engagement events that enhance the employee experience.

People Programs

• Partner with the Talent Programs and Operations teams to support the annual performance review cycle, calibration sessions, and goal-setting processes for hourly teams.
• Help drive change management and communication efforts tied to HR programs, org updates, and new initiatives impacting the Pharmacy Operations team.
• Well versed and familiar with HR metrics and basic data analysis/leveraging data insights to help inform decision-making and proactively identify opportunities for improving performance, engagement, and retention.

Qualifications

• At least 5 years of HR Business Partner or generalist experience, specifically supporting hourly employee populations.
• Prior experience supporting contact centers, fulfillment operations, or other high-volume, metrics-driven hourly workforces is strongly preferred.
• Strong knowledge of employment law, HR policies, and compliance best practices.
• Experience coaching new and junior managers in hourly or call center environments and navigating basic employee relations issues independently.
• Excellent communication, problem solving, and documentation skills.
• Experience in pharmacy or healthcare settings or experience in hyper scaling start ups is preferred. 
• Experience operating in a fast-paced, high-growth, and constantly evolving environment.
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