Regional Account Manager

LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology, LYB is enabling a more sustainable future for generations to come.  LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.

Come Join an Inclusive Team

The purpose of the Regional Account Manager role is to execute the annual Sales Plan, realising the budgeted Customer/Product sales volume at differential pricing, managing the Regional Account relationship, capturing growth opportunities in targeted applications, driving excellence in business processes like Pricing, Sales & Operation Planning (S&OP), Credit management, Quality Notifications (QN), Sales Force (SF-Customer Relationship Management Tool), Customer Xpress (CX), reporting on Sales KPI’s and cooperating with the Marketing, New Business Development, Application, Development & Technical Services, Customer Service and Credit team.

A Day in the Life

• Drives for results and achieves sales and pricing objectives in terms of contribution margin, volume, customer share, cost management and working capital
• Engages in customer visits to identify and analyse customer needs and develops commercial solutions
• Develops and nurtures relationships with key stakeholders, externally with customers and OEM’s and internally with sales, marketing, ADTS, CS and credit and establishes solid relationships with them
• Coordinating and aligning objectives and initiatives within the account team
• Respects all policies and procedures and proactively “lives” them
• Monitors frequently DSO (Days of Sales Outstanding) and ensures timely closing of customer claims
• Increases sales by promoting targeted products/applications and innovation, identifies and captures cross-selling opportunities, identifies and develops new customers
• Provides regular up-dates on market intelligence and competitive movements to the business in the respective area
• Ensures a consistent and effective execution of the business strategy at the customer and makes recommendations on potential improvements
• Ensures Value propositions of the represented Market Segments land at the customer
• Drives operational excellence in S&OP (forecasting) and Pricing Management
• Effectively troubleshoots customer issues and queries
• Frequently reports on main KPI’s in the region
• Ensures CRM (SalesForce) is kept up to date with latest info on Accounts, Account Plans, Financial data, etc.

You Bring This Value

Education:

• University or college degree in Business Administration minimum bachelor degree in sciences or engineering; master’s degree preferred

 

Work Experience:

• Minimum 5 years’ Sales Experience, preferably in the Automotive Industry
• ADTS processing experience also an advantage
• Plastics processing knowledge an advantage
• ISO9001 & IATF16949 knowledge an advantage

 

Licenses & Certifications:

• Basic IT skills (Microsoft Outlook, Office Word/Excel, SAP R/3, SalesForce)

 

Skills:

• Negotiating – Can negotiate skillfully in tough situations with both internal and external groups. Can settle differences with minimum “noise”. Can win concessions without damaging relationships. Can be direct and forceful as well as diplomatic. Gains trust quickly of other parties to the negotiations. Has a good sense of timing.
• Presentation and Communication Skills – Presents information in a simple way, clearly communicating the key messages and engages the audience. Communicates openly and clear. Simplifies complex issues where possible and share information freely
• Product and Technical Knowledge – Looks for opportunities to continuously learn about LYB products and services to be able to clearly articulate these in a strong value proposition for the partner entity.

 

Languages:

• Must be fluent in English

 

Critical Competencies and Behaviours

• Business Acumen – Knows how businesses work; knowledgeable in current and possible future po