Patient Rep II
Cincinnati Children'sAbout the role
*To be considered for this position, candidates must live within driving distance to our main hospital campus in Cincinnati*
Hours: M-F 7am-5:30pm. Remote work will only be allowed after at least 12 weeks of on-site training is completed and pending supervisor(s) approval.
JOB RESPONSIBILITIES
Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.
Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
Safety - Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
MINIMUM JOB QUALIFICATIONS
High school diploma or equivalent.
2+ years of work experience in a related job discipline.
PREFERRED QUALIFICATIONS
Experience with Epic (scheduling)
High attention to detail and strong organizational skills
Ability to handle multiple tasks/requests simultaneously and prioritize based on urgency.
Primary Location
Remote
Schedule
Full time
Shift
Day (United States of America)
Department
CBDI Support
Employee Status
Regular
FTE
1
Weekly Hours
40
*Expected Starting Pay Range
*Annualized pay may vary based on FTE status
$18.16 - $22.25
About Us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
Recognized as one of
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