Certified Pharmacy Technician Specialist - Ambulatory

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

JOB SUMMARY

The Certified Pharmacy Technician Support Specialist for Population Health Pharmacy Services support ambulatory pharmacy programs by scheduling patients, coordinating prior authorizations and patient assistance programs, and supporting pharmacists with medication access and outreach. This role includes frequent phone-based patient support, insurance navigation, and use of excel for data tracking and reporting. Experience with community/retail experience and med rec desired.


SPECIALIZED KNOWLEDGE AND MINIMUM QUALIFICATIONS

• High school diploma, GED, or foreign school diploma equivalent to a U.S. high
school diploma (Required)
• Must be at least 18 years of age (Required)
• Individual must be registered as a Certified Pharmacy Technician (CPhT) with
the Ohio Board of Pharmacy (Required)
• Knowledge of community pharmacy operations, customer service excellence, basic medical terms and drug names. (Required)
• Advanced training/experience in prescription insurance, patient support programs, motivational interviewing, Microsoft Office products and an integrated electronic medical record. (Strongly preferred)
• Post-high school education or equivalent self-directed development path desired.
• Work requires a high school level of skills and good communication skills; the
ability to gather and interpret data in situations where the information or
problems are not difficult or complex; the ability to exchange information and
explain instructions and/or procedures to employees, patients, and others;
involves following existing procedures and instructions, sometimes receiving
assignments in the form of results expected, due dates and general
procedures to follow. (Required)
• Knowledge of compounding, pharmacy math skills, hospital pharmacy
operations, medical terminology, and various drug names (trade generic).
• Detail-oriented
• Works well in an interdisciplinary team
• Adaptable

Responsibilities And Duties:

IV Area Specialist
Successful completion of competency programs for area of specialty and completion of on-going designated training deemed applicable at the system & local campus level                                                                                                                              
Assists in the development and administration of competency programs                                                                                                                        
Maintains quality assurance programs and process improvement                                                                                                                 
Completes projects pertaining to area of specialty                                                                                                                         
Completes an annual re-certification in sterile compounding as appropriate along with minimum number of accurately prepared doses                                                                                                                                
Specialist will also understand all system/local policies and standard operating procedures (SOP) regarding area of specialty and will be required to keep up with all updates or changes to these policies                                                                                                                           
Responsible for administration functions, including documentation of all required associate media fill competency assessments as required by all USP chapters                                                                                                                        
Responsible for training of associates, including required documentation