Customer Relations Manager

Customer Relations Manager

Company:

The Boeing Company

Job ID:

00000432568

Date Posted:

2024-07-15

Location:

USA - Denver, CO, USA - Plano, TX, USA - San Antonio, TX

Job Description Qualifications:

Boeing Global Services is seeking Customer Relations Manager with focus on DoD Military market.  You will lead a group of customer relations professionals supporting our government events. The ideal candidate will have a track record of leadership of customer-facing hospitality teams as well as executive briefing centers with pursuit of excellence, white glove service, from strategy through execution and measurable results.
 

Join us at Boeing Global Services. This position can be in Denver, CO., Plano, TX., or San Antonio, TX.

Position Responsibilities:

• Plan, coordinate, and execute all customer relations activities
• Manage budgets and ensure cost-effectiveness
• Liaise with vendors, and stakeholders during the event planning process
• Coordinate logistics, including transportation and setup of exhibits
• Track performance metrics and report on success and value of customer-facing events
• Provide ongoing support in establishing program agenda, overall project/timeline management, budget control, executing logistics, venue selection, vendor selection, systems development, and conducting post-event measurement/follow-up
• Assist with monitoring of third-party sales team to ensure positive customer experience and following regulatory compliance
• Collaborate with BGS and BDS Customer Relations teams on objectives and execution of customer events

Role clarity and top deliverables

• Optimize execution for the unique requirements of BGS-G, while also capturing synergies across the combined organization
• Collaborate with product, services, communications, and sales teams to deploy messaging, positioning, and go-to-market strategies
• Build relationships with stakeholders to enhance BGS’s and BGS-G reputation and thought leadership

Boeing Executive Leadership Capabilities and Experiences

• Strong leadership skills with experience building and managing high-performing teams
• Excellent communication and collaboration skills with the ability to effectively communicate with stakeholders at all levels.
• Customer service orientation and event management experience
• Experience navigating and influencing across organizational boundaries to drive consensus and execution.

Functional Excellence Competencies

• Drive to understand stakeholders’ needs and priorities
• Places priority on understanding stakeholders’ needs and takes ownership on finding solutions, effectively using empathy, patience, and collaboration skills.
• Influence the stakeholders and shape requirements
• Uses appropriate techniques in-order-to gain agreement and commitment to drive results.
• Develops and sustains productive customer and partner relationships.
• Cost and return on marketing investment lens
• Confidently and effectively integrates product, service, operational knowledge, into a customer discussion.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options, as well as spend time supporting events and customer relations globally.  This is at the hiring team’s discretion and could potentially change in the future.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications:

• Bachelor’s and College Degree in Marketing, Communications, Business, Education, Advertising, Journalism, Event Management, English, Communication, Hospitality, or equivalent proven industry and
• 3 or more years of leadership experience
• Desired skills include tradeshow, convention management, event logistics management,
• Microsoft Excel and Word, project management software
• Proven experience with managing executive events
• Experience supporting Military or defense customers

Preferred Qualifications:

• Prior Military experience preferred
• Defense market experience preferred
• Aviation, airline, aerospace experience
• Familiar with Boeing, Jeppesen and digital aviation software products 
• Certification: Certified Trade Show Marketer (CTSM) is desirable

Relocation:

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