Inside Parts Expert

We're seeking a talented Inside Parts Expert to join the Boyer Trucks Team!
Boyer Trucks has been in business since 1927 and proudly became a part of the Transwest family in 2019. Boyer Trucks is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Boyer Trucks is dedicated to driving success in the transportation industry.
Why Join the Boyer Trucks Team?- Exceptional Leadership- Beautiful, Updated & Clean Work Environment- Competitive PTO & Benefits Packages- Company Training- Opportunities for Advancement- Flexible Scheduling Options- Quick & Efficient Interview Process
Apply today and thank yourself tomorrow!

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA match up to $800 per year.
• FSA (Flexible Spending Account)
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide elite customer service by efficiently processing orders and greeting customers in a prompt and courteous manner.
• Communicate with customers or a regular basis to ensure needs are being met, asking pertinent open-ended questions and providing information as needed.
• Communicate with technicians and retail customer to ensure the correct part(s) are being ordered.
• Drive sales through customer engagement, suggestive selling, and sharing product knowledge.
• Follow processes and record departmental data as needed.
• Promptly answer phones in a professional and pleasant manner.
• Follow-up on customer orders and resolve problems until satisfactory.
• Share regular updates with customers and associates.
• Regular communication, conflict resolution and sound decision making.
• Share any relevant policies and/or procedures regarding purchases, returns, credit terms, etc., with customers.
• Escort customers through the facility.
• Maintain familiarity with all inventory products, merchandising programs and ordering systems.
• Data entry and retrieval on computer systems, including; entering customer orders, branch transfers, obtaining quote information, inventory information and pricing.
• Utilize and maintain any parts technical resources with the most up-to-date information.
• Understand dealership credit policies.
• Set an example of professionalism and positivity.
• Maintain a neat, orderly and safe work environment.
• Additional duties as assigned.

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Activities require a full range of motion including handling, lifting, manual dexterity, finger dexterity and eye-hand coordination. 
• This position may require standing, balancing, bending or stooping for prolonged periods of time.
• This position may require the occasional ability to lift and carry items weighing up to 80 pounds.
• This position requires corrected vision and hearing within normal range.
• This position requires the ability to work under stressful conditions or irregular hours.
• This position will require lift truck certification and basic knowledge of warehousing equipment.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• High school diploma or equivalent.
• Valid Driver's License and MVR in good standing.
• Prior experience selling trucks parts, automotive parts or RV parts.
• General knowledge of computers.
• Knowledge of diesel engines, gas engines, drive train, and suspensions.
• Excellent written and verbal communication skills.
• Ability to provide outstanding customer service.
• Detail-Oriented
• Ability to understand vague and implicit instructions and react favorably in varying situations.
• Emotionally Intelligent
• Ability to make decisions under pressure
• Conflict Resolution Skills
• Ability to give, receive and analyze information.
• Ability to formulate work plans, prepare written materials, articulate goals and action plans.
• Ability to successfully complete a general abilities assessment and pass a post-offer background check, physical and drug screening.

PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS

• Prior parts experience within a similar industry.

JOB DETAILS:

• Type: Hourly
• Compensation Range: $23 - $31
• Bonus Eligibility: Yes
• Reports To: Parts Manager
• Shift: 1st
• Closing Date: Open Until Filled

Date Posted: 08-15-2024
All qualified applications will receive co