Engineer, Enterprise Applications and Client Computing.

Job Profile Summary

This position will support and maintain critical enterprise applications essential to our institution's operations. The successful candidate will focus on application administration, user support, and ensuring the optimal performance and security of our enterprise systems based on current procedures. Training will be provided, making this an excellent opportunity for someone looking to start or advance their career in IT within an educational environment.

Key responsibilities include assisting in maintaining software licenses, assigning application roles and permissions, and administering enterprise applications such as OneLogin, Office 365, Adobe Creative Cloud, TeamDynamix, DocuSign, Alertus, Everbridge, and others. A solid understanding of Microsoft Active Directory is required, and knowledge of Microsoft Intune is a plus. A foundational understanding of programming (PowerShell, Python, C#) and programming structures is desirable for this role.

The candidate must follow ITSM procedures, support new and existing 3rd party applications, server infrastructure, and assist users when needed. This position will also play a crucial role strategically by assisting with the evaluation of new technologies and concepts for end user computing.

  

Minimum Education:

• Associate’s degree in Information Technology program required.

• An equivalent combination of education experience and education may be considered.

Minimum Experience/Training:

• Four to Six years of relevant experience.

• Demonstrates success in executing tactical responsibilities in a dynamic Information Technology environment.  

Minimum Certification/Licenses:

One of any of the listed Microsoft Certified Technology Specialist (MCTS) Certification or Microsoft Certified IT Professional (MCITP) Certification is preferred, but not required:

MCTS System Center, MCTS Virtualization, MCTS Windows Server,
MCITP Virtualization Administrator on Windows Server.
or
MCITP Certification Enterprise Administrator on Windows Server.

Note: Microsoft is known to change its certification program names and designations frequently.  Information Technology will review submitted certifications to ensure they meet the requirements above relative to the current or past designations by Microsoft.

Essential Functions:

• Enterprise Application Support
  Daily - 20%
  • Responsible for administering and supporting enterprise applications, including OneLogin, Office 365, Adobe Creative Cloud, TeamDynamix, DocuSign, Alertus, Everbridge, and others.
  • Follows institutional policies and procedures, helps assign application roles and permissions under guidance.
  • Assists in maintaining software licenses and ensuring compliance with vendor agreements.
• System Administration
  Daily - 20%
  • Manages and maintains Microsoft Active Directory under supervision, including user accounts, groups, and permissions.
  • Monitors application performance and conducts regular system checks.
  • Updates and patches to ensure applications are current and secure.
• Scripting and Automation
  Daily - 15%
  • Develops and maintains basic scripts using PowerShell, Python, or C# to automate routine tasks.
  • Utilizes foundational programming skills to support application functionalities.
• User Support and Training
  Daily - 15%
  • Collaborates with faculty, staff, and students to address application-related inquiries and issues.
  • Assists in developing training sessions and materials to enhance user proficiency.
  • Creates and maintains user guides and technical documentation.
• Collaboration with Campus Technology
  Daily - 10%
  • Works with the Campus Technology team on support issues, ensuring timely resolution of problems.
  • Participates in projects to integrate new applications or enhance existing systems.
  • Coordinates with vendors and external partners for support under supervision.
• Process Improvement
  Daily - 5%
  • Participates in evaluating existing procedures and recommends improvements.
  • Assists in preparing change requests and maintaining documentation.
  • Stays updated on emerging technologies relevant to enterprise applications.
• Compliance and Best Practices
  Other - 5%
  • Adheres to ITSM procedures and ITIL operational best practices.
  • Ensures all activities align with institutional