Dispatcher/Service Delivery Specialislt

Smart Care Solutions is seeking a Dispatcher to efficiently route Service Technicians for commercial kitchen equipment service calls. This role ensures maximum efficiency, productivity, and customer satisfaction while supporting a team of technicians within a specific geographic market.

Key Responsibilities:

• Assign and dispatch technicians to service calls, optimizing efficiency and meeting customer expectations.

• Act as the primary point of contact for technicians within an assigned territory.

• Maximize productivity and profitability through strategic call clustering and routing.

Basic Qualifications:

• High school diploma or equivalent.

• 3+ years of experience in dispatch, customer service, or restaurant management.

• Proficiency in Microsoft Office and Windows-based systems.

Preferred Qualifications:

• Ability to quickly learn proprietary software.

• Strong verbal and written communication skills.

Why Smart Care Solutions?

Join the industry’s largest independent service company specializing in commercial kitchen equipment maintenance, repair, and parts. Be part of a team that helps businesses operate efficiently while ensuring food safety and quality.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.  All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.