Associate Customer Success Manager

Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.

Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.

We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.

As an Associate Customer Success Manager, you’ll play a key role in supporting our customers throughout their lifecycle with our SaaS platform. You will help onboard new clients, provide ongoing guidance, foster product adoption, and ensure customers achieve measurable value. This is an entry-level customer success role ideal for someone who is proactive, relationship-driven, and eager to grow in the SaaS industry. 

Responsibilities 

Customer Adoption 

• Assist in developing onboarding plans, timelines, and success criteria. 

• Educate customers on product features, updates, and use cases to drive adoption. 

Customer Relationship Management 

• Build strong, trusted relationships with customers through regular check-ins and proactive communication. 

• Act as a point of contact for low- to mid-tier accounts, helping them navigate the platform and resolve questions. 

• Monitor customer health scores and identify opportunities to improve satisfaction and engagement. 

Support & Issue Resolution 

• Collaborate with Support, Product, and Engineering teams to ensure timely resolution of customer issues. 

• Escalate product bugs or feature requests and follow up to communicate outcomes to customers. 

Data, Insights & Reporting 

• Track customer activity and adoption metrics using CRM/CSP tools (e.g., Salesforce, Gainsight, HubSpot). 

• Assist with customer business reviews and preparation of performance reports. 

• Identify patterns in customer behavior and surface insights to improve processes. 

Customer Retention & Growth 

• Contribute to renewal activities by ensuring customers achieve their desired outcomes. 

• Identify expansion opportunities and collaborate with Sales on cross-sell or upsell motions. 

Qualifications 

• 2–5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role—preferably in SaaS. 

• Strong communication and interpersonal skills; ability to build rapport with diverse customers. 

• Passion for technology and willingness to learn SaaS products deeply. 

• Problem-solving mindset with the ability