Veteran Services - (SSVF) Full-Time Case Manager

Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

 

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

 

PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Case Manager for our SSVF team. Funded by the U.S. Department of Veterans Affairs, the Supportive Service for Veteran Families (SSVF) program provides supportive services to very low-income Veteran families living in or transitioning to permanent housing. The program offers eligible Veterans and their families:

 

Case Management

Transportation Services

Child Care Services

Rental Assistance

Resources and Referrals

 

The SSVF Case Manager position is a 4x10 schedule. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

Responsibilities

POSITION SUMMARY:

Under general supervision, this position is responsible for the development of a case management plan to assist SSVF participants in developing the skills necessary to stabilize in permanent housing.

 

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the department.

Provide records and services in compliance with SSVF policies, regulatory, and funding source requirements.

Maintain positive relationships with program clients, Volunteers of America staff, the Veterans Administration, and all community service agencies.

Create and maintain case management files on each participant, including personal information, educational and job skills, short- and long-term plans to become self-sufficient, outcomes of all referrals to outside agencies, and documentation of the participant’s progress and assistance in removing obstacles to set goals.

Monitor progress toward achieving the established goals through regular communication, including monthly home visits.

Complete a needs assessment with each applicant to assess housing barriers and means to mitigate the obstacles.  Assist with budgeting and money management in securing disability entitlement as needed and provide assistance in securing all viable income sources.

Provide crisis management as needed and mediate conflicts with landlords upon move-in.

Complete SSVF recertification paperwork quarterly or when participant status changes.

Complete all discharge paperwork in a timely fashion.

Develop a Housing Stabilization Plan that meets the client’s goals and assists in fulfilling the plan.

Provide resource information and appropriate case planning specific to any participant who has physical or mental impairment.

Assist client in accessing and finding housing/employment.

Participate in Volunteers of America and outside training sessions.

Perform other reasonably related duties as assigned by the Case Manager Supervisor.

 

B. Responsible for assistance with client development.

Liaison between clients and community service agencies to meet client needs.

Maintain a list of all available community services and providers.

Assure a safe, non-judgmental environment for the clients.

Maintain positive, professional relationships with clients and staff.

Participate in agency and outside training sessions

 

C. Record keeping and communication.

Maintain files on each participant, including all SSVF eligibility information and short- and long-term plans to maintain and improve self-sufficiency.  Document progress and assistance in removing obstacles