Operations Support Representative II - Deposits (201)

Company Summary

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU’s success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary

With moderate supervision, provides administrative and operational support for various functions and transaction types within Operations such as: charge-off account processing, processing authorized account affidavits, processing check adjustments and correcting encoding errors, IRA transaction processing, responding to SSI, Medicaid and verification of deposit requests, providing check and statement copies or other member initiated requests in accordance with established systems, regulations, policies, procedures and department guidelines on a daily basis.

The position also provides support for regulated and seasonal processes such as unclaimed property/escheatment, CP2100 report processing and back-up withholding notices, as well as tax form processing for 1099s and 5498s and other IRA related notices.

Demonstrate consistency and good judgement when reviewing and resolving daily, weekly, monthly and ad hoc reporting exceptions in order to maintain accurate member records. Consistently demonstrate the ability to articulate processes to management as well as to members and third parties, while maintaining professional security of sensitive member information. Balances daily as well as meets established department deadlines and goals. Ability to perform duties of the Support Representative I - Deposit Services.

Work Location

This position is located at Corporate Headquarters in Downtown Baltimore. Incumbent will be required to report in office for this role. Upon completion of 90 days incumbent may work hybrid schedule.

Education

• High School Diploma – Required
• General Education Degree (GED) – in lieu of H.S. Diploma
• Associates Degree - General Studies - Preferred

Experience

• Two (2) Years, Financial/Banking Industry – Required
• Two (2) Years, Multiple System Applications, Financial Core, and Document Storage Systems - Required

Qualifications / Additional Functions

• Microsoft Office – Excel, Word, and Outlook
• Ability to meet deadlines
• Team player
• Ability to multitask
• Ability to forecast volumes
• Self-starter

Compensation

Salary Range per hour, depending on experience and qualifications

• $18.27- $26.54

Benefits at MECU Credit Union

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe