Senior Director, Engineering Operations

Strength in Trust 

OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.

The Challenge

We are seeking a Sr. Director of Engineering Operations who will play a pivotal role in shaping and optimizing operational practices across our Engineering organization. Reporting to the VP of R&D Operations, this leadership position is instrumental in driving scalability, automation, and operational excellence throughout our Engineering organization. As a key advocate for integrating best practices and learnings into our engineering operations, this role will establish scalable processes, tools, and frameworks. 

Your Mission

This dynamic position demands an energetic, organized, and self-motivated individual with high emotional intelligence. You must be forward-thinking, adept at managing multiple priorities, an effective communicator, and adept at fostering collaboration among cross-functional teams and leadership. Your responsibilities will encompass the following key areas: 

• Strategic Vendor & Partner Management: Provide oversight, management, and relationship management for strategic third-party vendors and partners. 
• Budget Management and Alignment: Collaborate with Engineering leadership, Finance, and Legal to align processes and tools for optimizing Engineering software expenditure within established budgets. 
• Contractor Resource Optimization: Act as the primary point of contact for managing Engineering contractors, encompassing hiring, offboarding, setting hiring priorities, and maximizing resource productivity to deliver on the Product Roadmap and customer priorities. 
• Goal Alignment: Support and assist in establishing and ensuring accountability for Engineering's Objectives and Key Results (OKRs). 
• Data-Driven Leadership: Create a framework, templates, processes, and cadence to facilitate data-driven decision-making, including providing metrics, dashboards, and reporting. 
• Localization: Lead a talented team dedicated to ensuring that OneTrust's products and solutions are tailored to specific markets and regions, meeting our users' language and cultural preferences. You will also oversee the provision of translation services for internal departments, helping to bridge communication gaps and support our global operations. 
• Cross-Functional Proficiency: Lead key Engineering initiatives requiring cross-functional coordination, fostering rapid and scalable growth across Engineering teams, including Software Development, QA, Architecture, and Operations. 
• Leadership in Best Practices: Instill a culture of best practices, tools, metrics, reporting, and forums to establish, monitor, track, and execute various programs and initiatives.
• Issue Resolution Expertise: Lead, coordinate, and standardize people, processes, and tools for managing broad issues/escalations through resolution, including closed-loop communication to the customer when necessary.
• Standardization and Continuous Improvement: Define standards, key metrics, benchmarks, and review processes to drive standardization across Engineering while incorporating continuous improvements into the software development lifecycle (SDLC). 

You Are

• Strategic Thinker: Capable of operating at both strategic and tactical levels. 
• Project Management Guru: A proven expert in planning, organizing, and managing cross-functional projects, streamlining operational practices for clarity and simplicity. 
• Collaboration Champion: A cultivator of collaboration with stakeholders across Product, Engineering, Finance, Customer Success, and Leadership to ensure the achievement of strategic objectives. 
• Innovation Advocate: Exemplify executive maturity and a deep intellectual curiosity, actively cultivating innovative ideas into our processes and tools, thereby driving and supporting engineering innovation. 
• Adaptability Pro: Adaptive and able to excel in fast-moving, rapidly evolving envir