Cafe Team Member

Description

FLSA Classification: Nonexempt

Reports to: Cafe Manager

Job Description

Summary/objective

Responsible for providing excellent customer service interactions at acac's cafe. 

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Delivers excellent customer experience
• Prepare food items such as sandwiches, wraps, salads, smoothies, parfaits and snacks
• Maintain clean and organized work areas and cafe seating areas; perform cleaning duties such as sweeping, mopping, and washing dishes to ensure sanitary equipment and facility
• Brew coffee and tea, and fill beverage containers as needed
• Safely operate cafe appliances/equipment to include but not limited to: oven, grill, smoothie machine, meat/cheese slicer, microwave
• Continuously practice safe food handling techniques
• Solicit, receive, and respond to member feedback regarding the menu offerings; share feedback with supervisor
• Process POS transactions accurately and in an efficient manner
• Ensure security of cash drawer, reconcile daily receipts
• Know and adhere to cafe opening and closing procedures

Requirements

Physical demands

• Must be able to stand, move, walk, and bend for the duration of a shift
• Ability to reach, pull, push and use repetitive arm, hand, and leg motion
• Ability to lift and carry up to 20 lbs.
• Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays

Required competencies, education, and experience

• High School Diploma or GED preferred
• Prior customer service experience highly desired
• Prior experience handling payments and cash registers
• ServSafe certification preferred
• Superior customer service skills
• Ability to work effectively as part of a team
• Ability to safely operate café appliances/equipment outlined above
• Must be at least 16 year old 

Company Expectations

• Read, sign, and abide by the policies included in the Team Member Handbook
• Park in team member designated areas
• Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
• Assist with Service Days
• Willingness to assist with acac programs, special events, or activities outside your department
• When supervisor or team member calls or emails, promptly return contact
• Exhibit a positive attitude at all times
• Deliver outstanding service to members and guests with friendliness, direct eye contact, a pleasant demeanor at all times

Affirmative Action/EEO statement

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status. 

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.