Senior Manager Technology Delivery

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Job Description:

Summary
Responsible for leading a team of technology professionals and driving the application strategy for a Ryder business unit/vertical application portfolio. This includes managing the product technology team in enabling innovative and competitive solutions for our business users and external customers. Also responsible for creating the application roadmap, developing the product strategy, and managing service delivery for the business unit/vertical's project portfolio. The Sr. Manager works closely with business partners and external customers to review features and functionality with a focus on continuous improvement for the entire technology portfolio.

Essential Functions

• MANAGEMENT:
  • Provide leadership and direction for the business unity/vertical’s IT team being accountable for product performance, service delivery, and end-user satisfaction.
  • Daily management of technology staff and resources
  • Resource planning, scheduling, and forecasting
  • Provides high level management, coaching and mentoring to create an environment which encourages accountability and strong staff development; manage the hiring, training, motivating, and retaining of top talent in the IT field both on site and in remote distribution centers
• SOLUTIONS DELIVERY:
  • Translates business needs and objectives into requirements and project estimates
  • Determines how product architecture fits and interacts within Ryder's overall business visions
  • Conducts program/project reviews to identify and address business requirement support issues or roadblocks
  • In collaboration with business unit management and other IT functional areas, assess feasibility, determine cost/benefits, prioritize projects, and develop and implement systems plans and solutions that address the information requirements of the business and adhere to established strategic business and systems objectives
  • Drive innovation and creative solutions to business challenges
• PRODUCT STRATEGY AND COLLABORATION:
  • Collaborates with business partners, external customers, and other IT functional teams to develop and publish the product roadmap. The roadmap is the foundation for prioritization, resource planning, and investment
  • Participates with senior business partners in transforming strategic plans into high level IT initiatives; provide a vision for how technology can enable current and future business opportunities; manage and drive the corporate governance process
  • Provides input into the formulation of the company business system architecture plans, assessing the feasibility of system requests and ensuring the plans support both strategic and near-term business needs
• Approves spending limit (ASL) management. Deliver to published expectations within approved spending limits. Timely processing of all invoices, accruals, and financial milestones
• Interfaces with 3rd party vendors on a regular basis to ensure Ryder is receiving best in category service delivery at cost effective levels, always with an eye on cost reduction
• Metrics management. Develop, communicate, and manage a comprehensive portfolio metrics package to presented to executive leadership

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to build strong customer relationships
• Capable of budget planning, approved spending limit management, and capital project planning
• Builds and manages effective teamsAbility to build and manage personnel and vendor relationships
• Strong verbal and written communication skills
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Possesses strong technical aptitudeSolid technical understanding and proven ability to leverage technology to meet business objectives
• Effective leadership skillsDemonstrated high competency in leadership Ability to drive integrity and instill high performance and accountability from the technology team

Qualifications

• Bachelor's degree required in IT management, supply chain management, computer science, engineering, accounting, business or related field
• Ten (10) years or more Transportation/supply chain/ distribution management tech