Key Account Manager, Consumer Goods - Remote, USA

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.

City: Remote 

State: Remote

Position Summary

The purpose of this position is to develop strong and sustainable working relationships with assigned clients while providing global functional leadership for the management of client programs and develop plans and implement growth strategies for assigned client portfolio.  Provide updates and overall account health status to Executive teams.

 

Objectives

• Fully understand client organization, their business model, goals and strategies (including leadership personnel, key initiatives, news and financials) to drive business development activities. Ensure alignment of BVCPS resources with client needs and expectations to realize client satisfaction.
• Fully accountable to deliver “Health of Account” reports to Executive Leadership and Operations. Ensure market alignments Metrics are achieved and soft issues are managed effectively.
• In coordination with PL and TS, develop and manage the sale of “New Services” to existing accounts. Achievement of incremental sales.
• Fully accountable to accurately forecast account revenue overall and by Product Line and by region.

 

Major Roles & Responsibilities

• In coordination with Product Line, Operations and Executive Sponsor develop and implement “Win-Back” strategies for accounts where BVCPS has lost market share. A process to bring existing client from dissatisfied to not dissatisfied / satisfied and recapture lost sales, move from OOA to Primary or exclusive.
• Manage the P & L for assigned accounts including accurate forecasting and budgeting.
• Interface with clients to continuously calibrate their expectations with BVCPS performance and resolve or escalate issues that do not meet client expectations.
• Identify and coordinate the development of additional BVCPS services offerings (IAC, SA, etc) to fully maximize BVCPS’ engagement with the client.
• Manage price negotiation, discounts, contracts, RFP’s between client and BVCPS related parties.
• Collect, monitor and disseminate data on sourcing and/or market trends along with client needs to feedback to the operations team.           
• Monitor, identify and communicate to relevant parties any risk or opportunities based on continuous review of the health of the account.
• Ensure creation and execution of account reviews quarterly (SBR)
• Manage client meetings and presentations along with participating in training seminars and/or tradeshows.
• Maintaining account activates in Sales Force.com (Accounts, Opportunities, Contacts, etc.)

 

Additional Responsibilities for Senior Account Manager:

• Develop and manage a more enhanced portfolio for larger accounts, while leading accounts more independently
• Higher level of engagement in client organization and BVCPS i.e. Executives, C-Suite, etc.<