Warehouse Office Team Lead

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]

How you will do it:

• Manage the daily tasks of the shipping office team, aligning individual and team objectives with overall company goals.
• Serve as the primary point of contact for any outbound order escalations, coordinating with the
• Customer Service Representatives (CSR) team and providing timely updates.
• Identify and resolve shipping issues that affect performance metrics, collaborating with management to develop actionable game plans and effectively communicating these to the team.
• Maintain comprehensive knowledge of shipping office processes and order escalation procedures.
• Demonstrate excellent written communication skills to produce clear and descriptive emails to stakeholders regarding order statuses and escalations.
• Ensure that team members are completing their work efficiently and effectively by monitoring progress and addressing any challenges that arise.
• Train and mentor team members to foster independence and competence in their day-to-day tasks.
• Adapt quickly to unexpected challenges, ensuring the team can effectively respond to surprises and maintain productivity.
• Coordinate with CSR, outbound, and shipping teams to resolve escalations and ensure smooth operations.
• Utilize Visio to create flow charts and visual representations of workflow processes, enhancing team understanding and efficiency.
• Promote innovative thinking and a lean mindset within the team, encouraging process improvements and efficiencies.
• Collaborate effectively across functional teams to achieve departmental and organizational objectives.

What we look for:

• Demonstrated ability to adapt and remain flexible when handling new tasks and responsibilities within the workspace.
• Proven experience in a warehouse environment, with a strong understanding of warehouse operations and industry best practices.
• Solid knowledge of logistics and experience in handling order escalations.
• Familiarity with warehouse shop floor operations is essential.
• Excellent written and verbal communication skills.
• Must be willing to work on-site and maintain a positive, proactive attitude

EDUCATION/EXPERIENCE

High school/GED, or 3+ years of experience in leading a team from previous jobs. Any additional industry-related technical school or college degrees will be considered favorable

COMPUTER SKILLS

Proficiency in Microsoft Suite Applications (Word, Excel, PowerPoint, etc.), as well as internet software, MS Visio and E-mail is required along with experience in both MAPICS and LAWSON ERP systems.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The environment is 60% office and 40% in the warehouse. The noise level in the work environment is usually low to moderate.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabili