Spanish Customer Support - Outreach Specialist

This is a remote position.

Key Responsibilities:

1. Administrative & Scheduling Support
   

   • Assist with scheduling appointments and job bookings for customers.
     
   • Maintain accurate and up-to-date customer records within the scheduling system.
     
   • Manage backend administrative tasks to ensure smooth operations and support for the team.
     

2. Customer Communication & Payment Collection
   

   • Answer incoming calls and respond to customer inquiries in both English and Spanish.
     
   • Handle payment collection from customers and ensure all necessary documentation is properly maintained.
     
   • Follow up with customers post-sale, ensuring their needs are met and any concerns are addressed promptly.
     

3. Lead Management & Organization
   

   • Maintain an organized and efficient record of leads and customer interactions.
     
   • Track customer inquiries, ensuring timely and accurate follow-ups are completed.
     
   • Ensure smooth communication with prospective clients, providing updates and information as needed.
     

4. Basic Bookkeeping (Preferred but Not Required)
   

   • Assist with tracking payments and maintaining financial records.
     
   • Support general bookkeeping tasks as needed, including data entry and reconciliation.
     

Requirements

Qualifications & Skills:

• Fluency in English and Spanish (both written and spoken) is a must.
  
• Strong organizational and detail-oriented skills to handle multiple tasks effectively.
  
• Experience in customer service, scheduling, or administrative support.
  
• Comfortable using CRM systems and scheduling software.
  
• Ability to manage payment collection and handle basic financial tasks.
  
• Strong communication skills and a friendly, professional demeanor.
  
• Basic bookkeeping knowledge is a plus, but not required.
  

Benefits