Associate Director of Training-Patient Support Services

Job Title: Associate Director of Training-Patient Support Services

Location: Cambridge, MA, Bridgewater, NJ

About the Job

The US Patient Support Services (PSS) Training Team exists to provide comprehensive ongoing learning experiences and development to our key stakeholders, many of which are customer facing and both office and field-based personnel in the areas of case management, branded and unbranded patient education, co-pay assistance, field reimbursement and advocacy chapter event management.

The PSS training team applies their learning expertise and business knowledge to develop and deploy a learning strategy which drives performance and business outcomes of the PSS team.

The team builds and sustains relationships with key stakeholders including the PSS leadership team, marketing, legal/compliance, commercial and operations teams serving as a true partner to the business; conducts needs analysis, communicates insights and develops appropriate learning solutions to achieve performance goals and to continuously develop a service excellence organization.

The Sanofi Associate Director of Training- Patient Support Services (PSS), reports to the Director, Patient Support Services Training, and is based in Cambridge, MA or Bridgewater, NJ

The Associate Director of Training-Patient Support Services, has responsibility for supporting Patient Support Services training needs. This person will have responsibility for strategic planning and implementation of best-in-class product launch, new hire and ongoing skill-based training experiences via eLearning, live meetings, virtual training and on demand training courses.  This person will partner with cross functional colleagues including the Patient Support Services Training Team, Therapeutic Area Patient Support Services leadership team, Market Access/Commercial/Brand and Patient Support Services Marketing and Operations teams to reinforce competencies and enhance capabilities required to meet business goals and customer needs. A proactive and anticipatory approach is necessary to build and refine learning and training activities and resources.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

• Consult, assess, plan, design and execute new hire onboarding and ongoing learning programs/offerings to advance Patient Support Services functional knowledge, role capabilities and competencies including disease, product, and reimbursement education, healthcare trends knowledge, in addition to customer interaction capabilities, and Patient Program required training. The Associate Director of Training will have responsibility for on-the-ground execution and deployment of training experiences.

• Implementation of best-in-class training and skill-based training via eLearning, live trainings, classroom, virtual training and on demand training courses including knowledge and skills assessments.

• Coordination and direct responsibility in the development and implementation of training strategies, tactical plans, training content & curriculum in collaboration with PSS stakeholders, subject matter experts, marketing and others to support the short- and long-term objectives and continuous improvement initiatives of the Patient Support Services team.

• Responsible for the deployment of Certified Trainer network.

• Responsible for the development of Patient Support Services field-based training programs, coaching and field assessment.

• Provide train the train experiences where applicable.

• Manage survey training feedback, attendance and metrics for all department-wide trainings and onboarding experiences to track and communicate level of value and impact of Patient Support Services training to stakeholders.

• Work closely with Brand Marketing, Patient Marketing and Patient Support Services Operations teams to ensure appropriate integration of resources and materials into all new hire and ongoing learning training programs.

• Utilize and maintain a shared training team resource site.

• Manage the Review Committee process for all Patient Support Services training materials to incorporate all appropriate regulatory and legal compliance programs into the appropriate training program.