Key Account Manager, Customer Success, 3rd Eye, Chattanooga

Environmental Solutions Group encompasses industry-leading brands — Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak — to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support.  For more information, visit www.doveresg.com.

 

ESG is a Dover Corporation operating company. Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

 

 

Operating Company:  Environmental Solutions Group - 3rd Eye A Dover Company

Location:  Remote or Chattanooga, TN

Reports to:  VP Customer Success

Department:  Customer Service

 

COMPANY SUMMARY:

3rd Eye is disrupting the traditional Fleet Safety Video Monitoring and Telematics industries with leading high-quality media and reliable digital delivery. Our services are engineered for high availability, maximum reach, and cost savings for our customers. Fleet managers can watch live streams or review safety events instantly, from any device, to monitor their vehicle fleet. Our technology is the cornerstone of our industry, and our customers use it to improve their fleet safety, operational, and maintenance performance.

 

POSITION SUMMARY:

The Customer Success, Key Account Manager is responsible for the strategic management of all sales and customer success related/associated with 3rd Eye and the overall Connected Collections strategy for defined Key Accounts. This person will strategize, implement, and maintain program initiatives that adhere to organizational objectives and develop program protocols for assessment and improvement of company projects. This person will also help to provide account strategy and tools to enable successful growth of our digital product portfolio for large enterprise customers.

 

ESSENTIAL JOB FUNCTIONS INCLUDE:

• Manage Projects related to sales strategy and post-sales account management / customer success for digital sales.
• Work with project sponsors, cross-functional teams, and installation project managers to plan and execute on new initiatives.
• Lead communication with customers and management on progress and strategy.
• Develop and implements customer growth and implementation plans to achieve targeted business growth rates.
• Interfaces directly with customers in defined territories with sales team, reviewing requests and product recommendations, ensuring strategic fit and developing relationships for long-term growth.
• Assists in designing the overall sales strategy, identifying, and prioritizing opportunities and sales initiatives based on customer requirements and strategic priorities. Recommends competitive positioning strategies with the team to implement competitive responses.
• Continuously develops and maintains product knowledge synthesizing and educating the sales team regarding Key Account activities to drive growth and customer success across other key accounts and digital customers.
• Works collaboratively with Colleagues in Customer Success to develop best practices which can be deployed to all digital customers.
• Demonstrates urgency with customer concerns, ensuring timely resolution for customer’s satisfaction.
• Remote position with travel needed, when necessary, based on customer requirements.  Travel will be 50% or less.

 

JOB SPECIFICATIONS:

• Bachelor’s Degree in Engineering, Business, or related field preferred or equivalent experience is required.
• Experience in consulting with customer specifying products and solutions. Experience leading a team a plus.
• Experience with long sales cycle desirable.
• Strategic, leader with long term global focus and tenacity to achieve results.
• Stro