Cartoon Network Hotel Lead Guest Experience Agent

Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.

Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.

Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.

The Cartoon Network Hotel is an attraction in Lancaster, PA. We specialize in offering families the ability to have a toon-tastic vacation. We are seeking a Front Desk Leader to welcome our guests and enhance their experience, while being a leader for the rest of this department.

We are currently looking for a:

 

Cartoon Network Hotel Lead Guest Experience Agent

Roles & Responsibilities:

 

• Handles guest registration and room assignments, accommodating special requests whenever possible. Pre-register, block reservations and take same day reservations and, when necessary, future reservations following hotel rate structures, discounts and sell strategies. Handles guest check ins/check outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner, Cancels room reservations according to procedures
• Assist with cash drops or drawer preparation, when a manager is not available
• Help Front desk staff troubleshoot in certain situations
• Assist front desk staff in communicating with guest complaints, when a manager is not available
• Complete additional tasks assigned by the Front Desk Manager
• Execute Manager On Duty responsibilities as assigned
• Encourage guests to go sign up for an activity or purchase arcade/ VR tokens
• Perform all check-in and check-out procedures
• Collect and process payments for guests
• Kindly welcome guests upon arrival, and assign their room
• Provide the guest with information about our hotel, and the amenities available
• Respond to guest complaints in a timely and professional manner
• Communicate with the housekeeping team to ensure the guests room is clean and furnished to accommodate the guest
• Offer additional services to the guest at time of check-in (arcade, retail store, barista, and Cartoon Kitchen)
• Operate the POS station in the retail store
• Maintain a safe, clean, and organized work environment
• All other assigned duties

Team member benefits:

 

• Competitive compensation 
• Comprehensive health and wellness package
• 401k Savings and Investment plan
• Free admission to Palace Parks in the continental US
• A generous paid time off program

Do not miss the chance to spark your career now!