Assistant Store Manager - HR

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Full-Time Assistant Store Manager that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. In addition to driving sales and service, this role will help oversee day-to-day HR operations within the store, including hiring, onboarding, and employee relations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience. 

Responsibilities will include: 

CUSTOMER EXPERIENCE 

* Cultivates an environment of genuine customer connection 

* Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values 

* Facilitates an energized pace, positive service environment and team development * Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience * Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer 

LEADERSHIP & TEAM MANAGEMENT 

* Supports the Store Manager in recruiting, hiring, and retaining top talent * Supports the Store Manager in creating and maintaining a succession strategy * Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities. 

* Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager 

HR OPERATIONS 

* Supports the full-cycle recruiting and onboarding process, including posting openings, screening applicants, scheduling interviews, and facilitating new hire orientation * Maintains accurate and confidential employee records and ensures data integrity across HR systems 

* Assists with employee relations matters, escalating concerns to the Store Manager and HQ HR partners as appropriate 

* Ensures store compliance with company policies and applicable federal, state, and local employment laws 

* Administers timekeeping and supports payroll accuracy, tracking attendance, and time-off requests 

* Responds to general employee questions regarding policies, benefits, and procedures TRAINING & DEVELOPMENT 

* Deliver world-class, in-person training (in conjunction with e-learning) to all new team members 

* Ensure timely completion of new hire training paths 

* Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress 

* Suggest improvements or new programs related to retail training 

* Ensure the compliance of all training activities with established policies and best practices * Work closely with store leadership to prepare, plan, schedule, and execute new hire training

* Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services 

* Attend regular training meetings to ensure understanding of necessary information VISUAL MERCHANDISING 

* Productive planning, presetting, and on-time execution of visual directives * Submit store photos as requested and complete feedback given by HQ * Participate in visual training calls with HQ partners to support new product launches * Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed 

* Support store presentation through sell through and markdown cycles 

* Maintain in-store marketing elements and accurate presentation of store collateral * Work with store manager to ensure schedule is reflective of visual set times for product launches 

* Partner with store leaders for new hire visual training 

* Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props 

BUSINESS OPERATIONS 

* Upholds and ensures compliance with shipments, transfers and restock standards * Adheres to and develops awareness around internal and external Loss Prevention procedures * Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards 

* Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision 

Qualifications: 

* 3+ years Retail Management experience 

* Exceptional leadership, selling, and customer service skills 

* Strong merchant skills and a history of delivering financial results 

* Proven record of hiring and developing great talent 

* Experienced in coaching, counseling &