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Job Description

Join Takeda as the Director, Plasma Derived Therapies (PDT) Patient Access Operations out of Lexington, MA office. The Director of Patient Services is responsible for managing the execution and optimization of patient support programmes across PDT. This includes oversight of both internal initiatives and external partnerships such as HUBs, specialty pharmacies, co-pay vendors, and logistics providers. The role focuses on ensuring efficient service delivery and operational performance to improve patient access and experience. The Director also supports planning and decision-making activities that contribute to programme success.  

How you will contribute:

• The Director of PDT (Ig & A-1) Patient Services Operations is responsible for guiding the implementation and management of end-to-end partner relationship process to maximize business partner performance and provide great service to patients, including Patient Services and other internal stakeholders.
• The role includes management of the HUB partners that support the PDT business, Patient Services Programs, contracted services from Specialty Pharmacies, Co-Pay management, and Customer Services.
• The role also serves as a Takeda operations Subject Matter Expert (SME), working cross-functionally with members within Patient Access, Marketing, Legal, Compliance, Sales leadership, Sales Operations, Training, Medical and Scientific Affairs and Regulatory, along with relevant external customers and stakeholders
• Participate in strategic decision-making with cross functional business leads to ensure alignment of priorities.

Accountabilities:

• Lead and manage a group of vendors that provide services to Takeda U.S. Patient Services in support of our PDT patients, with full accountability for program operations, budget management, associated projects, external and internal relationships, contracting, and invoicing.
•  Create and oversee patient service operations including management of staffing, rules of engagement, SOWs, SOPs, and business rules.
• Responsible for developing and maintaining a solid understanding of areas related to patient services including HIPAA compliance, patient privacy/permission, and optimal patient interactions and establishing themselves as Takeda’s SME for patient services.
• Serve as the primary contact for all PDT service providers to ensure strong relationships and vendor operations aligned with Takeda’s values.
• Coordinate with Data Aggregator partners, IT, Market Access and Commercial Operations teams to negotiate and implement data feeds from customers as defined in the specific agreements. Liaise with project leaders on specific projects to maintain and improve data quality.
• Work with numerous cross-functional internal teams to facilitate and optimize patient access to therapy and customer service. 
• Work in a highly visible environment; hire and manage a strong team of individuals to deliver on goals established by the Department Head. 

Minimum Requirements/Qualifications:

• Bachelor’s Degree in Life Sciences or a Business-related discipline required; Master’s degree preferred
• 15+ years of experience and/or relevant experience in vendor management, procurement, or a related field in the Pharmaceutical industry (pharma manufacturer, pharmacy, or PBM) is required
• Extensive CRM and/or ERP experience, including requirements for external data
  feeds/integration and associated reporting.
•  Proven track record of building effective working relationships with internal and external business stakeholders
• Skill with developing statements o