Museum Store Manager

 

Title: Museum Store Manager

State Role Title: Retail Manager I

Hiring Range: $55,000 annually

Pay Band: 3

Agency: Virginia Museum of Fine Arts

Location: MAIN MUSEUM

Agency Website: vmfa.museum

Recruitment Type: Agency Employee Only - A

Job Duties

The Virginia Museum of Fine Arts (VMFA) is seeking an experienced and detail-oriented Museum Store Manager, who excels in a fast-paced setting, to join the Retail Operations team.

The Museum Store Manager is an essential leader who can seamlessly blend strategic oversight with hands-on management. The Manager is responsible for all facets of store operations, including inventory control, staff supervision, and financial management, while ensuring alignment with the museum's mission and strategic plan. Proficiency in retail systems, cash handling, and museum policies is essential, alongside strong leadership, communication, and organizational skills. This position requires a proactive individual who can cultivate a positive team environment, drive sales, and maintain impeccable customer service, all while adhering to the museum's commitment to equity, diversity, inclusion, and accessibility.

Salary and Benefits:
This is a salaried, non-exempt position offering $55,000/annually and Commonwealth of Virginia employee benefits, such as 12 paid holidays, health care and more. VMFA staff also enjoy agency benefits like free admission to special exhibitions, previews of special exhibitions, employee pricing for selection museum programs and classes, and discounts at Amuse Restaurant, Best Café, Floris, and VMFA Shop.

Minimum Qualifications

• Proven experience in retail store management.
• Strong understanding of inventory management principles and practices.
• Retail financial acumen, including the ability to monitor and analyze sales data.
• Experience in recruiting, training, and supervising staff.
• Excellent customer service skills and the ability to train others in customer service best practices.
• Proficiency in generating and interpreting sales reports.
• Ability to maintain accurate financial records in line with established COV and VMFA processes
• Knowledgeable in loss prevention techniques, policy adherence, SOP development and compliance.
• Strong organizational and time-management skills.
• Ability to maintain ADA compliance.
• Strong communication skills.
• Expert level Counterpoint retail point of sale system experience.
• Proficient in relevant software (e.g., Kronos, HotSchedules, Cardinal) and able to conduct regular meetings and provide staff feedback.

Additional Considerations

• Previous experience in a museum retail setting.
• Trainings in customer service management or conflict management.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is open to current agency employees only.

To apply for this position, you must submit an online application via the Virginia Jobs website (https://www.jobs.virginia.gov/home) no later than 11:55 PM on 3/3/2025. You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your candidacy.
Please be sure to submit three (3) references, professional references preferred, who able to attest to your knowledge, skills, and abilities relevant to this position.
Should you need assistance or have any questions, please reach out to recruitment@vmfa.museum.

Contact Information

Name: Human Resource Services

Phone: please email

Email: recruitment@vmfa.museum

 

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are