Senior HR Benefits & Compliance Manager

Company: Flow Control Group

About Us:
Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95+ entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service.

At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers. This unique model allows us to combine local expertise with national strength, creating a dynamic environment where creativity meets practicality.


Visit our website: https://flowcontrolgroup.com/


Summary
The Senior Manager, Benefits & HR Compliance serves as the primary owner and subject matter expert for Flow Control Group’s benefits and HR compliance programs across the United States and Canada, with coordination support for employees in Puerto Rico and the Dominican Republic.
This role is responsible for both the strategic design and the day-to-day operational execution of employee benefits, retirement programs, and compliance initiatives. Operating in a highly acquisitive and decentralized environment, this individual functions as a player-coach, leading program strategy while also ensuring the operational administration of benefits programs runs smoothly across the organization.
Flow Control Group operates across more than 100 brands and 200 locations, requiring benefits programs that support a diverse workforce of corporate, technical, and field employees. This role partners closely with HR leadership, brokers, vendors, finance, and HRIS to ensure benefits programs remain competitive, compliant, and operationally effective as the company continues to grow.
A significant portion of the role involves supporting mergers and acquisitions, including benefits due diligence, integration planning, and the transition of acquired employees onto company programs.

Essential Functions
Benefits Strategy and Administration
• Owns the strategy, design, administration, and ongoing governance of all employee benefits programs, including health and welfare plans, retirement plans, and wellness initiatives across the United States and Canada.
• Partners with brokers and vendors to design and implement benefits programs that align with Flow Control Group’s strategy and remain competitive in the external market while managing cost and sustainability.
• Oversees the operational administration of benefits programs, ensuring enrollment, eligibility, carrier integrations, and program delivery function effectively across a decentralized workforce.
• Leads the full lifecycle of the annual open enrollment process, including plan design updates, vendor coordination, system configuration, employee communications, education sessions, and post-enrollment reconciliation.
• Works closely with the HRIS team to ensure benefits administration is properly configured within HR systems, including eligibility rules, plan updates, and carrier file integrations.
• Processes and reviews monthly carrier invoices, ensuring billing accuracy, proper coding, and coordination of payments.
• Serves as the escalation point for complex employee benefits issues, including claims problems, eligibility disputes, vendor service issues, and other escalated employee inquiries.
• Oversees benefits-related help desk inquiries and escalations, ensuring timely and accurate resolution of employee issues related to eligibility, enrollment, claims, billing, and vendor services.
• Develops and maintains effective employee benefits communications, including benefits guides, training sessions, and educational materials.
• Provides benefits data analysis and reporting to leadership, including recommendations for program improvements and cost management opportunities.
• Maintains relationships with benefits vendors and consultants while ensuring operational performance, resolving service issues, and holding vendors accountable to service expectations.
Mergers and Acquisitions Benefits Integration
• Serves as the HR lead for benefits integration during acquisitions.
• Conducts benefits due diligence for acquired companies, reviewing health plans, retirement plans, and leave programs.
• Develops transition strategies to integrate acquired employees into company benefit programs.
• Manages retirement plan transitions including plan terminations, rollovers, or plan mergers in coordination with legal counsel and recordkeepers.
• Leads employee education and communication efforts during benefits transitions.
• Coordinates with finance, pa