Associate Dean and Director of the Student Success Center

Description

The Associate Dean and Director of the Student Success Center (“Center”) is a senior leadership position in Student Affairs and serves on the Student Affairs Leadership Team (SALT). The position reports to, advises, assists, and provides executive level support to the Vice President for Student Affairs (VPSA) in achieving University and Student Affairs priorities. Representing and under general supervision of the VPSA, this position is responsible for envisioning, explaining, executing, and evaluating data-informed, student-centered, inclusive, developmentally appropriate, and collaborative student experiences and services that improve student learning, student retention, graduation, post-baccalaureate placement, and other student success outcomes of all students from enrollment to degree or program completion. The position is directly responsible for overseeing and ensuring the success of the Student Success Center in compliance with University policies and procedures and applicable state and federal laws (e.g., FERPA, Americans with Disabilities Act). The position is also responsible for developing and maintaining collaborative relationships with various campus stakeholders such as Student Affairs colleagues, academic colleges, Admission, Student Financial Services, Office of the Registrar, Center for International Education, Academic Advisors, Information Technology, Marketing and Communication, and others. At the employee’s request and in consultation with the disabilities support office (ADA office), employees receive reasonable accommodations to perform the essential duties associated with the position. The position requires predictable evening and weekend hours to supervise or participate in Center, student, staff, and University programs and events.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

 

Position Specific Responsibilities

 

·         Maintaining knowledge of and communicating to staff and faculty promising practices related to achieving academic, personal, professional, and other forms of student success.

·         Developing a high-performing, results-oriented, and diverse organizational culture AND team of professional, paraprofessional, and graduate staff through, for example, effective hiring, coaching, mentoring, supervision, inclusion in appropriate decision-making activities, delegating, and fair evaluation practices.

 ·         Leading, delegating, evaluating/assessing, and ensuring the success of all Student Success Center areas (e.g., career success and professional development, disability accommodation services, exploratory advising for undecided students, First Year Experience courses for targeted students, orientation experiences for targeted new students and their parents, summer bridge/early arrival experiences for targeted students, supplemental instruction, and tutoring) through, for example, strategic planning, policy development, record-keeping, measurable performance indicators, campus partnerships, and effective oversight.

 ·         Collaborating with staff and stakeholders to develop, implement, evaluate/assess, and improve outreach, intervention, support, and service delivery for unique student populations including but not limited to academic warning and probation students, international students, transfer students, non-traditional adult learners, commuters, first generation students, low-income students, historically excluded BIPOC students, and LGBTQ students.

 ·         Serving as the University’s ADA coordinator and resource person for students which includes but may not be limited to: (1) partnering with VPSA and Chief Human Resources Officer to monitor campus-wide compliance with American with Disabilities (ADA) Act and Sections 503 and 504 of the Rehabilitation Act; (2) considering, developing, issuing, and enforcing reasonable accommodations and supporting students with disabilities; (3) communicating reasonable accessibility accommodations with faculty effectively; (4) assisting students with short term accommodation requests because of medical or mental health needs; (5) managing protocols for emotional support and service animals for students; and (6) partnering with VPSA and Chief Human Resources Officer to investigate any ADA facilities and instructional compliance-related complaints and grievances.

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