Sr Director, Customer Cash Global Process Owner, Remote USA

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Director, Customer to Cash Global Process Owner (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
 

The Impact You’ll Make in this Role
As a Customer to Cash Global Process Owner, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.
The Customer to Cash Global Process Owner plays an integral role in streamlining and enhancing the efficiency of business operations. By closely

monitoring performance metrics and collaborating with various departments, the candidate ensures that the organization’s standards are met and that
continuous improvement strategies are in place.

Here, you will make an impact by:

• End-to-End Process Ownership: Design, maintain, and govern the Customer to Cash process taxonomy and roadmap, ensuring alignment with strategic goals and integration across account maintenance, order management, billing, cash and collections as well as inquiry and dispute resolution
• Process Standardization and Compliance: Develop and enforce standardized policies, procedures, and systems across regions, ensuring compliance with tax, legal, and regulatory requirements.
• ERP Integration Leadership: Collaborate with and support Commercial Operations ERP Ops., IT and project teams to integrate and optimize Customer to Cash processes within ERP systems, ensuring readiness and seamless deployment.
• Governance and Continuous Improvement: Establish and monitor performance metrics (KPIs) and SLAs, leveraging tools like automation and process mining to drive improvements and cost savings
• Stakeholder Collaboration and Technology Enablement: Partner with the Commercial Operations Leaders, Stakeholders and BPO teams to ensure cohesive service delivery, implement enabling technologies, and support change management initiatives

​

Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor’s Degree or higher AND ten (10) years of job-related experience
OR

High school diploma/GED AND fourteen (14) years of job-related experience

Additional qualifications that could help you succeed even further in this role include:

• Bachelor’s degree in finance, Operations or process management
• Expertise in Customer to Cash processes, including order management, cash applications and customer dispute resolution.
• Experience leading change initiatives i