Business Operations Specialist

Job Summary

The Business Operations Specialist will coordinate priorities, manage group roadmaps & initiative timelines, and drive support across business operations for the IT Operations group. This role will have a key impact on communication strategy, project & initiative management, and business operations to support the department.

 This position is required to report to the SHI Austin, TX, office location as determined by SHI management.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

Include but are not limited to:

• Manage priorities across the leadership team and stakeholders, track project timelines/ roadmaps, and drive accountability across stakeholders
• Draft and manage content for communicating out initiatives, updates, and releases to necessary stakeholders
• Provide project coordination for multiple strategic initiatives, including team enablement and training, event coordination and logistical planning, and business operations initiatives
• Drive communication practices for monthly comms updates, presentation preparation, employee recognition, etc
• Provide ongoing operational support for IT priorities and initiatives
• Assist with event coordination for onsite events in the New Jersey headquarters
• Provide strategic executive support to leadership
• Effectively communicate program updates from the IT Department to the business and internal communications to ensure effective and consistent alignments and updates from the IT Department
• Solicit input and leverage feedback to drive continuous improvement and avoid known problems

Qualifications

• Bachelor's degree or equivalent experience
• 2+ years in managing communication programs and/or projects. 
• 2+ years experience working cross-functionally across teams and internal stakeholders 
• 1+ year of executive assistant or project management experience

Required Skills

• Project management skills with the ability to manage and deliver on deadlines and cadences. 
• Ability to efficiently create presentations, graphics, and org-wide communications.  
• Ability to work independently, with minimal management follow-up/direction. 
• Ability to build relationships with internal teams and partners. 
• Proficiency in data analysis. 
• Written and verbal communication (clear, concise, and courteous). 
• Nimble business mind with a focus on developing creative solutions. 
• Conflict management techniques. 
• Meeting facilitation techniques. 
• Ability to assess a situation and adapt an approach for best efficiency and effectiveness. 
• Ability to communicate clearly with stakeholders at all levels

Unique Requirements

• Travel to approved conferences or events as needed, up to 10% 

Additional Information

• The estimated annual pay range for this position is $55,000 - $85,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. 
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status