Attractions Team Member B - Dollywood Theme Park - Part Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking an Attractions Team Member B who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Attractions Team Member B will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Attractions Team Member B is responsible for all aspects of assigned attractions, to include safety, friendliness, cleanliness, and line speed within assigned areas.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

 

Summary of Essential Functions and Responsibilities

• Operate ride controls/control panels in all weather conditions
• Communicate and enforce safety rules
• Steady guests while entering/exiting ride vehicles during evacuations
• Inspect harness and other safety equipment prior to use
• React calmly and quickly in stressful/emergency situations
• Physically assist guests throughout the ride/attraction as required 
• Observe guest actions during ride operations to prevent safety hazards 
• Ensure guests are not adjusting safety equipment and observe actions to prevent safety hazards while on ride/attraction
• Complete required safety paperwork daily
• Initiate friendly interactions with guests
• Clean ride/attraction daily as needed
• Work varying hours and at different areas when needed
• Complete ride/attraction safety ride-around/walk throughs if/when required
• Learn and enforce all centralized measuring guidelines
• Follow all safety standards to include reporting any violation of standards

Management reserves the right to change and/or add to these duties at any time

 

Education and Experience Required

• Minimum of 14 years of age is required when/as:
  • Grouper/Greeter positions at the following rides: Thunderhead, Tennessee Tornado, FireChaser Express, Dragonflier
• Minimum of 16 years of age is required when/as:
  • Ride Operators at rides designated as Moderate Thrill Attractions (as defined by IAAPA standards)
  • Grouper/Greeter positions at the following rides: Thunderhead, Tennessee Tornado, FireChaser Express, Dragonflier
• Minimum of 18 years of age is required when/as:
  • Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards)
  • Any activity with use of a motor vehicle to include trams and shuttles
  • Drive vehicles operated exclusively on rails
  • Work on or ascend lift hills whether in training, normal operations, or evacuations
• Basic computer skills
• Must successfully complete a pre-employment background check and drug screen
• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record

 

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with acc